Crm jobs in Brazil

What's in it for you? If you’re driven by insights, passionate about iGaming, and excited to build a casino experience that stands out, this is your place. You’ll own strategies, promotions, and on‑site content — making real impact every single day.

The Casino Specialist will play a pivotal role in optimizing and driving the performance of the casino product, a key driver of the business's turnover. You will take ownership of executing and refining casino strategies, management of on‑site content, high‑impact promotions, and marketing assets. This role demands deep knowledge of the online iGaming on regulated market, strong analytical capabilities, and the ability to make data‑driven decisions in a fast‑paced environment.

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting‑edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 600+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

• Optimize lobby layout by category, volatility, RTP, provider, updated thumbnails, and trending games. Analyze player journeys to identify friction points in lobby navigation, search, discovery, and recommendations.
• Manage game lifecycle following the regulator approval process for new providers/Games, activation, deactivation, testing, categorization, and feature setup.
• Monitor game stability: loading errors, downtime, and performance on mobile and desktop.
• Coordinate with providers to investigate outages, incorrect behavior, and settlements.
• Map competitor benchmarks and propose improvements.
• Develop content and promotions, ensuring we cover different games categories, based on real data and players' preferences. Ensure all casino activities comply with Brazilian regulations, advertising rules (CONAR), and internal policies.
• Create and QA bonus tools, such as free spins, bonus money, tournaments, etc.
• Maintain strong relationships with studios (Pragmatic, Evolution, etc.) and work on network offers.
• Track casino daily performance, GGR and NGR, bets, active players, average stake, game-level and provider-level performance, bonus cost, and retention metrics (replay rate, revenue per user).
• Present weekly and monthly insights, highlighting trends, risks, and opportunities.
• Use data to optimize promotional strategies, lobby curation, and provider partnerships.
• Work with product and tech teams to enhance the casino experience (navigation, mobile UX, lobby, etc.)
• Work with the global teams to tailor general offers and for providers promotional budgets allocation.
• Work closely with odds provider managers, sportsbook team, and the CRM team.
• Support AML/fraud teams by flagging suspicious activity or gameplay anomalies.

• Advanced/Fluent English mandatory, with daily interaction with global teams.
• 2–5+ years in casino operations, CRM, or product roles within iGaming.
• Experience managing game providers, promotions, and casino performance dashboards.
• Strong understanding of online slot mechanics, RTP concepts, volatility, jackpots, and live casino operations.
• Ability to manage games and promotions in platform back offices.
• Strong analytical skills and comfort working with large data sets.
• High proficiency in spreadsheets (pivot tables, complex logic).
• Familiarity with BI tools is a strong advantage.
• Experience with A/B testing flows and UX evaluation.
• Understanding of regulatory requirements for online betting.
• Multi‑project management is a strong advantage.

• Sports & Gambling knowledge advantageous.
• Background with regulated markets is a strong advantage (Brazil, Europe, LATAM).
• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom.
• Spanish is an advantage.

• Health Insurance - nationwide coverage, no co‑payment.
• Access to Conexa Saúde - psychological and nutritional assistance.

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We’re a global team of dreamers, creators, and game‑changers from every walk of life, united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.