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Sales Coordinator
Job summary
A global shipping company in São Paulo is seeking a Sales Support professional responsible for achieving sales targets and maintaining positive customer relations. The ideal candidate will have at least 2 years of experience in sales or customer service, with a background in the shipping industry being advantageous. Proficiency in MS Office and CRM is required, along with strong English communication skills. This role offers an opportunity to work in a dynamic and innovative environment.
Qualifications
- 2 years of experience in sales/customer service position.
- Working experience in the local forwarding/shipping industry is an advantage.
- Proficient in English (speaking, reading, writing).
Responsibilities
- Achieve sales goals and maintain customer relations.
- Compile lists of prospective customers for sales leads.
- Create and update agreements and prepare quotations.
Skills
Education
Tools
At ZIM, we’re creating a buZZ in global shipping innovation, and looking for dedicated professionals to help us reach new horizons. Join a dynamic, inclusive team who will challenge you to grow, and support you every step of the way. With ZIM, you’ll hear the difference, feel the difference, and be the difference – as we make waveZ across the globe.
- This role is responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and leads.
- Compile lists of prospective customers for use as sales leads based on information from ZIM and other websites, external databases, ad inquiries, trade shows, aged leads, business directories, etc.
- Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
- Create and update agreements
- Prepare quotations
- Update account plans/profiles according to the FSinput
- Deal with client’s follow up process and problems
- Solve ad-hoc problems
- Cascade relevant issues and problems of the customers to CS and ensure solving
- Offer up-sales services
- Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.
- Creating meeting reports in CRM
- Monitor customer performance
- Comply with tracking and reporting requirements
- Screening of lost/new customers
- Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar
- 2 years of experience in sales/CS position
- Working experience in a local FFW / shipping industry - Advantage
- Proficient in MS Office, Excel, CRM
- Good control of English language (Speaking, reading and writing)
Global Sales teams work to fit creative and efficient solutions for ZIM’s customers, varying from huge companies to small businesses, shipping everything from large vehicles to fresh fruit, based on a deep understanding of their unique needs.
Sales work alongside Customer Service and Business Development to create a holistic customer experience.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.