CRM Specialist (User Experience)

Pacifica Continental; Brasil; Teletrabalho; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

A consulting firm in Brazil is seeking a CRM Specialist to enhance user experience through in-app messages and surveys. The role involves developing strategies, collaborating with design and support teams, and measuring effectiveness. Ideal candidates will have solid design and communication skills, along with experience in user research and data analysis.

Qualificações

• Strong design, communication, and collaboration skills.
• Experience in tooltips, tours, and survey implementation.
• Experience in UX/UI design.
• Experience in user research.
• Experience in data analysis.

Responsabilidades

• Develop and implement a strategy for user experience improvement.
• Work with designers and developers to create effective user experiences.
• Measure the effectiveness of implemented strategies and make improvements.
• Collaborate with customer support to address user feedback.

Conhecimentos

Design skills

Communication skills

Collaboration skills

Experience in tooltips implementation

Experience in surveys implementation

UX/UI design experience

User research experience

Data analysis experience

Knowledge of Chameleon

Knowledge of Customer.io

Knowledge of OneSignal

Descrição da oferta de emprego

Our client is looking for a CRM Specialist ( User Experience Specialist) responsible for creating, managing, and optimizing in-app messages, push notifications, tooltips, tours, and surveys to improve the user experience for new and existing users.

Responsibilities

• Develop and implement a strategy for using tooltips, tours, and surveys to improve the user experience.
• Work with designers, developers, and other stakeholders to create and implement effective tooltips, tours, and surveys.
• Measure the effectiveness of tooltips, tours, and surveys and make improvements as needed.
• Collaborate with the customer support team to answer user questions and feedback.

Requirements:

• S trong design, communication, and collaboration skills.
• Experience in tooltips, tours, and survey implementation.
• Experience in UX/UI design
• Experience in user research
• Experience in data analysis
• Knowledge ofChameleon,Customer.io , OneSignal or others CRM Sportbookssystems