Dental Call Center Agent / Scheduler

ZIA; São Paulo; On-site; BRL 187,000 - 291,000; Full time

Job summary

A healthcare support company is seeking a skilled Dental Call Center Agent. This remote role involves handling patient calls, coordinating appointments, and ensuring efficient communication within the team. Ideal candidates must be fluent in English and have experience in customer service. Join us and be part of a supportive team dedicated to excellent patient care.

Qualifications

• Fluent in English, with excellent verbal and written communication skills.
• Experienced in phone support and customer service.
• Reliable and able to work standard office hours in EST or MST.
• Organized and detail-oriented with strong data accuracy.
• Familiarity with Dentrix and CRM tools preferred.
• Proactive problem-solving and basic computer skills.

Responsibilities

• Manage incoming and outgoing calls with professionalism and empathy.
• Fill schedule gaps and coordinate patient appointments efficiently.
• Ensure accurate and timely processing of insurance details.
• Handle post-payment tasks with precision.
• Submit client information and maintain organized records.
• Collaborate with office and internal teams to ensure smooth operations.

Skills

Fluent in English

Phone support experience

Organizational skills

Attention to detail

Tech-savvy

Attention to detail

Organized

Tech-savvy

Tools

Dentrix

CRM tools

Job description

About the job Dental Call Center Agent / Scheduler

Call Center Agent / Scheduler

Location: Remote (Available to work EST or MST hours)
Type: Full-time

We are seeking a highly proficient Call Center Agent with advanced English skills to join our team. This role focuses on delivering exceptional phone support, ensuring smooth scheduling, and effectively communicating with both patients and internal teams. If you're reliable, organized, and eager to contribute to a dynamic environment, we want to hear from you!

What Youll Do:

• Handle Patient Calls: Manage incoming and outgoing calls with professionalism and empathy.
• Appointment Scheduling: Fill schedule gaps and coordinate patient appointments efficiently.
• Insurance Verification: Ensure accurate and timely processing of insurance details.
• Process Payments: Handle post-payment tasks with precision.
• Data Management: Submit client information and maintain organized records in Dentrix and CRM systems.
• Collaborate with the Team: Communicate effectively with the office and internal team to maintain seamless operations.

Who You Are:

• Fluent in English, with excellent verbal and written communication skills.
• Experienced in phone support and customer service.
• Reliable and able to work standard office hours in EST or MST time zones.
• Organized with strong attention to detail.
• Proficient in Dentrix and familiar with CRM tools (preferred).
• Tech-savvy, with basic computer skills and a proactive approach to problem-solving.

Why Join Us?

Be part of a supportive and professional team dedicated to delivering outstanding patient care. This is a remote role, allowing you to work from anywhere in the world while contributing to a fast-paced, rewarding environment.