Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai; Teletrabalho; BRL 376.000 - 485.000; Tempo integral

Resumo da oferta

A leading technology firm is seeking a skilled Telephony / UC Engineer to optimize global contact center solutions. The ideal candidate will have strong proficiency in Alvaria and Noble platforms and will be responsible for administering and supporting telephony systems. This remote position offers the chance to collaborate with U.S.-based clients and gain international exposure while working in a flexible environment. A healthy work atmosphere is guaranteed alongside opportunities for stability and growth.

Serviços

Healthy work environment

Remote flexibility

Stability and growth opportunities

Qualificações

• Proven experience with Alvaria and Noble platforms including UIP, ALM, and WFM.
• Strong background in contact center environments.
• Hands-on experience with installation, configuration, and ongoing support.

Responsabilidades

• Administer and maintain the Noble and Alvaria CX platforms.
• Integrate Alvaria with CRM systems and ticketing tools.
• Monitor telephony infrastructure to ensure system health.

Conhecimentos

VoIP

Omnichannel strategies

Interactive voice response (IVR)

Administration of Alvaria and Noble platforms

CTI Integration

Ferramentas

Alvaria Performance Center

Noble platforms

Descrição da oferta de emprego

I’m helping Soutec LLC find a top candidate to join their team flexible for the role of Telephony / UC Engineer (Alvaria / Noble). You'll optimize global contact center solutions, shaping client success and expanding your expertise.

Location

Remote (for Colombia, Mexico, Argentina, Chile, Brasil, Costa Rica, and Ecuador residents).

Mission of Soutec LLC

The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment.

What makes you a strong candidate

You are proficient in VoIP, omnichannel strategies, interactive voice response (IVR), HP performance center, and Alvaria CX Suite.

You are beginner in CTI Integration.

Responsibilities and more

Remote | Contract: Annual, with possibility of extension | Schedule: Full-time.

We are looking for a highly skilled professional with strong experience in Alvaria and Noble platforms to take on a key role in managing and optimizing contact center solutions for global clients. This is an opportunity to work with advanced technology, collaborate in an international environment, and expand technical expertise.

Why You’ll Love This Role

Annual contract with the possibility of extension, offering stability and growth opportunities.

Work with U.S.-based clients to gain international exposure.

Collaborate with experienced professionals in the industry.

Remote flexibility, allowing you to work from anywhere while supporting global operations.

Key Responsibilities

Platform Administration and Support

Administer and maintain the Noble and Alvaria CX platforms, including dialers, campaign management, predictive dialing, IVR flows, and call routing.

Configure and support Alvaria Workforce Engagement Management for scheduling, forecasting, and adherence.

Optimize voice, chat, and omnichannel routing within Alvaria systems.

Ensure proper operation of call recording, quality monitoring, and compliance features.

Integration and Optimization

Integrate Alvaria with CRM systems, ticketing tools, and workforce management platforms.

Build and maintain custom reports, dashboards, and data feeds using Alvaria Performance Center.

Monitor and tune campaign KPIs to maximize efficiency.

Design call flows, IVR menus, and queue strategies aligned with business needs.

Reliability and Operations

Monitor telephony infrastructure to ensure system health and call quality.

Troubleshoot SIP signaling, trunking, call routing, and CTI integration issues.

Perform upgrades, hotfixes, and patches on Alvaria and Noble components.

Maintain system documentation and operational runbooks.

Collaboration and Governance

Partner with Network, Security, and Infrastructure teams to ensure secure voice services.

Work closely with Contact Center Operations to implement campaign changes.

Manage vendor escalations with Alvaria support.

What We’re Looking For

Proven experience with Alvaria and Noble platforms, including UIP, ALM, and WFM.

Strong background in contact center environments.

Hands‑on experience with installation, configuration, and ongoing support.

Excellent problem‑solving and communication skills.

Job Benefits

Healthy work environment.