Senior Data Analyst (Operations)

Veriff; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology company in São Paulo is seeking a Senior Data Analyst to support operational excellence and improve data fluency across teams. The ideal candidate will have over 4 years of analytical experience, strong SQL and Python skills, and a commitment to driving efficiency through data insights. This role offers opportunities for professional growth and includes competitive benefits like stock options and medical insurance.

Serviços

Stock options

Medical insurance

Learning & Development budget

Health & Sports budget

Qualificações

• 4+ years of experience in analytics.
• Proficient in SQL with a working knowledge of Python.
• Ability to turn analytical complexity into clarity.

Responsabilidades

• Support operational excellence through data insights.
• Own dashboards for performance tracking.
• Collaborate with teams on reporting structures.

Conhecimentos

Analytical problem-solving

SQL

Data visualization

Python

Ferramentas

Tableau

dbt

Descrição da oferta de emprego

Overview

Senior Data Analyst (Operations)

Veriff opened in 2025 its Americas technology hub and headquarters in São Paulo to strengthen our presence in the region. We are growing rapidly in Latin America, supporting mobility, e-commerce, fintechs and digital platforms — including global partners like Uber — to verify identities with security and scale. As Senior Data Analyst – Operations & Analytics, you will be a key contributor to drive efficiency, quality and innovation in our internal operations, helping to build a global reference for trust online from Brazil.

About the job

As a Senior Data Analyst – Operations & Analytics, you’ll be the strategic analytical partner to our Internal Operations leadership. You’ll take on some of Veriff’s most mission-critical challenges — supporting operational excellence, scaling verification processes, and uncovering insights that shape how we grow. This is a strategic high-impact role. You’ll help elevate how data is used in our Ops organization — not just to describe what’s happening, but to shape what should happen next.

Your Impact

You’ll Help Us Protect Honest People Online By:

• Empowering Internal Operations, including Verification Operations and QA leadership with dashboards, alerts, and decision-ready insights
• Define and monitor KPIs that capture efficiency, quality, and throughput across verification workflows
• Identify performance bottlenecks, operational risks, and opportunities for improvement
• Design proactive analyses that support SLA adherence
• Build self-serve analytics capabilities and define scalable, trusted operational metrics used across the company
• Onboard and coach stakeholders in data fluency across non-analyst roles
• Represent the analytical voice in cross-functional operations initiatives

Your Day-to-Day

• Own dashboards that track real-time and historical performance (e.g., queue size, verification time, failure rates)
• Conduct deep dives into key issues (e.g., error spikes, customer service performance, session time)
• Collaborate with Verification and QA Leads to build scalable, actionable reporting structures
• Create alerting systems to flag anomalies early and ensure SLA risks are escalated promptly
• Ensure high data quality and consistency in metric definitions across tools and teams
• Partner with Data Analysts and Analytics Engineers to enhance internal BI infrastructure

You’re a Great Fit If You…

• Have 4+ years of experience in analytics
• Are highly skilled in SQL and have a working knowledge of Python, with a strong drive to grow further
• Can turn analytical complexity into clarity — visually and verbally (e.g., in Tableau)
• Know how to align data initiatives with stakeholder needs and operational outcomes
• Have a track record of proactive problem-solving, not just reactive reporting
• Thrive in fast-paced, ownership-driven environments
• Bring empathy, curiosity, and a user-focused mindset to cross-functional collaboration

Bonus Points If You…

• Have experience with dbt or similar modern data tooling
• Have led the development of analytics solutions for large-scale Ops or service teams
• Have advanced Tableau skills for storytelling and dashboard design
• Have driven workforce planning or supported large-scale service operations
• Have strong Python skills.

Why Veriff?

Every day across Brazil and LATAM, millions of people sign up for ride-hailing apps, shop on e-commerce platforms, or open digital wallets. Trust and security are essential for those experiences — and that’s where Veriff comes in. We partner with global innovators like Uber and leading fintechs to make sure honest people can move, shop, and connect safely.

In 2025, we opened our Americas headquarters and technology hub in São Paulo, solidifying our commitment to serving LATAM from within the region. Our São Paulo hub brings together a fresh team of smart, ambitious people, working hand-in-hand with colleagues across Europe and the US to build the benchmark for trust online.

Our growth is accelerating rapidly, with LATAM business volumes up 2.5× year-over-year, alongside matching increases globally. We’re focused on LATAM’s major fintech hubs — Mexico, Colombia, and Brazil, which account for 80% of regional activity. In Brazil, we’re also supporting new industries like gaming, mobility, events, and social platforms, helping them thrive securely under fresh regulatory frameworks.

When you join Team Veriff, you’ll be part of a global growth story — with the chance to make a real impact and advance your career, while enjoying benefits designed with you in mind. Some of our favorites include:

• Stock options to share in our success
• Medical insurance to support your physical and mental well-being
• Learning & Development and Health & Sports budgets you can tailor to your needs

We are an Equal Opportunities employer committed to building a diverse and representative team. Different opinions, perspectives, and personalities push us forward. Whoever you are, if you’re passionate about your work and align with our values, we want to hear from you.

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #BR