Customer Service Representative, Sumare Brazil

3M; Caraguatatuba; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A multinational corporation in Brazil is seeking a Customer Service Representative in Sumare to manage customer interactions and support order management. Candidates should have strong communication skills, customer service experience, and a bachelor's degree. This onsite role emphasizes problem-solving and managing multiple inquiries, ensuring a strong client experience throughout the order delivery process.

Serviços

Competitive compensation

Support for well-being programs

Qualificações

• Two years of experience in Customer Service or Customer Support.
• Experience using ERP and CRM systems.
• Conflict-resolution skills.

Responsabilidades

• Acting as the primary liaison between 3M and customers during order management.
• Managing product inquiries and resolving customer issues.
• Preparing outbound communications for order updates.

Conhecimentos

Advanced to fluent English level

Customer Service experience

Problem-solving skills

Ability to manage multiple priorities

Formação académica

Bachelor’s degree or higher from an accredited institution

Ferramentas

SAP

Salesforce

Descrição da oferta de emprego

Overview

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Please Note: This job posting is for a talent pool database for future 3M positions and does not represent a currently open role. We are actively building a pipeline of qualified candidates for potential future opportunities.

Customer Service Representative, Sumare Brazil

Collaborate with innovative 3Mers around the world

As a Customer Service Representative, you will play a key role in supporting customer service operations. This role requires strong communication skills, a customer‑focused mindset, and the ability to work in a fast‑paced environment while managing multiple priorities. You will interact directly with external customers and internal teams, ensuring an exceptional service experience throughout the entire order‑to‑delivery process.

The impact you willmakeinthis role

Your responsibilities will include, but are not limited to:

• Acting as the primary liaison between 3M and customers, overseeing the complete order management cycle from entry to delivery.
• Managing incoming calls and inquiries related to product pricing, availability, order status, shipping, and complaints, providing accurate and timely information.
• Collecting, analyzing, and resolving customer issues by engaging the appropriate internal teams.
• Handling complex inquiries using adaptive communication techniques and ensuring timely resolution.
• Preparing outbound communications to provide order updates, product information, pricing details, and availability confirmations.
• Managing worklists, raising internal tickets for order management issues, and resolving system‑related problems involving materials, pricing, and master data.
• Identifying recurring issues and recommending or implementing solutions to improve customer satisfaction.
• Supporting improvements to work processes and tools, participating in meetings to address ongoing issues, and fostering a culture of quality.
• Providing training, supporting cross‑functional teams, and acting as a liaison in process improvement initiatives.
• Educating customers on applicable processes, policies, and price change activities.
• Providing proactive support for Premium and Strategic Key Accounts, as required.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Advanced to fluent English level
• Two (2) years of experience in Customer Service, Customer Support
• Bachelor’s degree or higher from an accredited institution

Additional qualifications that could strengthen your application include:

• Experience using ERP and CRM systems (SAP and Salesforce).
• Strong problem‑solving and decision‑making skills.
• Ability to work independently and effectively collaborate with cross‑functional teams.
• Experience working with supply chain, planning, program management, portfolio, or sales.
• Strong conflict‑resolution skills and the ability to proactively prevent issues.
• Ability to manage multiple priorities and meet deadlines.
• Strong judgment, discretion, and conceptual thinking ability.

Work Location

• On‑site model: at least four days per week at the 3M offices in Sumare, Brazil
• Travel: Not required, though occasional domestic or international travel may occur if needed.
• Relocation Assistance: Not authorized.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

Forassistancewith searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

A 3M é um empregador que oferece oportunidades iguais à todos. A 3M não discriminará nenhum candidato baseado em sua raça, cor, idade, religião, gênero, orientação sexual, identidade ou expressão de gênero, nacionalidade ou deficiência. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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