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Front Office Manager
Job summary
A luxury hospitality brand in Fujairah is seeking a skilled Front Office Manager to oversee front office operations. This role demands strong leadership, exceptional customer service skills, and a solid understanding of hospitality standards. The ideal candidate will have experience managing a team in a luxury environment and will be responsible for ensuring exceptional guest experiences. Full-time position with no remote work available.
Qualifications
- Proven experience as a Front Office Manager in luxury hospitality.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Advanced problem-solving and decision-making skills.
- Solid understanding of luxury hospitality standards.
- Financial management and budgeting expertise.
Responsibilities
- Manage and supervise front office operations including reception and concierge.
- Ensure high standards of customer service and guest satisfaction.
- Develop strategies to improve operational efficiency.
- Train and motivate front office staff.
- Oversee guest check-in/out processes.
- Handle guest complaints professionally.
- Manage department budgets and performance.
- Collaborate with other departments for seamless experiences.
- Ensure compliance with safety and security protocols.
Skills
Education
Tools
We are seeking a highly skilled and guest-focused Front Office Manager to join our team. As the Front Office Manager you will be responsible for overseeing all front office operations ensuring exceptional guest experiences and leading a team of dedicated professionals in our luxury hospitality environment.
- Manage and supervise all front office operations including reception, concierge and guest services
- Ensure the highest standards of customer service and guest satisfaction
- Develop and implement strategies to improve operational efficiency and guest experience
- Train, mentor and motivate front office staff to maintain a high-performing team
- Oversee guest check-in and check-out processes ensuring smooth and efficient operations
- Handle guest complaints and concerns promptly and professionally
- Manage department budgets and financial performance
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the front office
- Stay updated on industry trends and implement innovative practices to enhance guest services
- Ensure compliance with all safety and security protocols
- Generate and analyze reports on key performance indicators
- Proven experience as a Front Office Manager in a luxury hospitality environment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Advanced problem-solving and decision-making skills
- Proficiency in Property Management Systems (PMS) and Microsoft Office applications
- Solid understanding of luxury hospitality standards and best practices
- Financial management and budgeting expertise
- Highly organized with strong attention to detail
- Ability to work flexibly in a fast-paced environment
- Bachelor's degree in Hospitality Management or related field (preferred)
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions
- Foster an inclusive environment where every individual feels valued and respected
No
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.