Outlet Manager (Lobby Lounge andor In-Room Dining)

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hospitality group in Dubai is seeking a Food and Beverage Manager to oversee dining staff and enhance operational efficiency across services. The role includes ensuring high standards of service, handling customer complaints, and implementing promotional strategies. Candidates should have experience in dining services, strong leadership skills, and the ability to manage multiple tasks efficiently. This is a full-time position with no remote work offered.

Qualifications

• Must have experience in Lobby Lounge and/or In-Room-Dining.
• Excellent leader and trainer with strong interpersonal skills.
• Ability to coordinate and prioritize multiple tasks.

Responsibilities

• Oversee food and beverage service staff.
• Develop and implement strategies to enhance revenue.
• Ensure quality of service and guest satisfaction.

Skills

Excellent reading, writing, and oral proficiency in English

Experience in all aspects of restaurant service

Experience in Lobby Lounge and/or In-Room-Dining

Strong interpersonal skills and attention to detail

Ability to motivate employees

Ability to coordinate multiple tasks

Tools

Point of Sale (POS) software

Inventory tracking software

Job description

• Oversees the dining area supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
• Incorporate duties specific to In-Room Dining management emphasizing the synchronization of service standards and menu offerings between the lobby loungerestaurant and IRD.
• Oversee the seamless execution of service delivery that meets room service expectations focusing on timing food quality and the customization of orders to cater to guest preferences.
• Develop and implement strategies to enhance revenue and operational efficiency across the lobby loungerestaurant and IRDservices. Initiate promotional campaigns special offers and loyalty programs that cater to both regular and in-room guests driving both satisfaction and profitability.
• Manage logistical challenges specific to IRD such as ensuring the timely delivery of meals maintaining food safety and quality during transport and coordinating with housekeeping to guarantee guest satisfaction and adherence to service standards.
• Maintains records of staff periodic manner and operating costs.
• Provides feedback andcoachingto the Team regularly.
• Treats all Team Members fairly with respect.
• Setshigh standards for appropriate team behavior on shift.
• Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
• Handles guest complaintsin restaurants.
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
• Maintains budget and employee records prepare payroll and paybills or monitor bookkeeping records.
• Checks the quality of deliveries of fresh food andbakedgoods.
• Meets with sales representatives to order supplies such as tableware cooking utensils and cleaning items.
• Arranges for maintenance and repair of equipment and other services.
• Totals receipts and balance against sales deposit receipts and lock facility at end of day.
• Ensures new products are executed properly the following rollout.
• Is capable of handling irate customers with a friendly/calm attitude.
• Ensures product quality and great service.
• Shows enthusiasm about guest within the restaurant.
• Is flexible in dealing with changes/problems (e.g. beingshortstaffed).
• Effectively forecasts restaurant needs.
• Shifts priorities and goals as work demands change.
• Priorities tasks effectively to ensure most important tasks are completed on time.
• Seeks listens and responds to Guest feedback.
• Coaches team on how to exceed Guest expectations.
• Does not blame others; takes accountability for problems.
• Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.
• Is proficient in using computer software to monitor inventory track staff schedules and pay and perform other record keeping tasks.
• Is proficient in Point of sale (POS) software inventory software Restaurant guest satisfactory tracking software etc.
• You will adhere to Hotels Hygiene and HACCP standards and ensure its Standard Operating Procedures and Requirements are fully met.
• Assists in planning regular and special event Menu.

Qualifications :

• Excellent reading writing and oral proficiency in English
• Experienced in all aspects of restaurants service
• Must have experience in Lobby Lounge and/or In-Room-Dining
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong interpersonal skills and attention to detail
• Ability to motivate employees to work as a team effectively and productively
• Must possess good communication skills for dealing with diverse staff
• Ability to coordinate and prioritize multiple tasks

Remote Work :

No

Employment Type :

Full-time