Customer Service Executive

PlaceUp; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer service-focused company in Dubai seeks a Customer Service Executive to handle inquiries and resolve issues across various channels. The ideal candidate should have 1-3 years of experience in customer service or call center roles, with excellent communication skills and a positive, customer-first mindset. The role requires multitasking, strong problem-solving abilities, and proficiency in MS Office and CRM tools, along with preferable skills in Arabic.

Qualifications

• 1-3 years of experience in customer service or call center roles.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and stay organized.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve complaints, process orders, and service requests efficiently.
• Maintain accurate customer records and update CRM systems.

Skills

Excellent communication skills

Problem-solving abilities

Customer-first mindset

Multitasking

Empathy

Education

Bachelor's degree or diploma in Business or Communications

Tools

MS Office

Customer service software/CRM tools

Job description

Role Overview

We are looking for a friendly and customer-focused Customer Service Executive to handle customer inquiries, resolve issues, and ensure an excellent service experience across all communication channels. The ideal candidate is patient, professional, and passionate about helping customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media
• Resolve complaints, process orders, returns, and service requests efficiently
• Maintain accurate customer records and update CRM or ticketing systems
• Coordinate with internal teams (sales, logistics, finance, operations) to resolve customer issues
• Follow up with customers to ensure satisfaction and timely service delivery
• Provide product/service information, support customers through troubleshooting steps
• Escalate unresolved issues to the appropriate department or supervisor
• Assist in preparing customer service reports and feedback summaries
• Ensure compliance with company policies, service standards, and response time SLAs

Requirements

• Bachelors degree or diploma in Business, Communications, or related field (preferred but not mandatory)
• 1 -3 years of experience in customer service or call center roles
• Excellent communication skills (verbal and written)
• Strong problem-solving and conflict resolution abilities
• Proficient in MS Office and customer service software/CRM tools
• Ability to multitask, stay organized, and handle high-pressure situations professionally
• Positive attitude, empathy, and a customer-first mindset
• Arabic Speaker