Guest Experience Specialist | Front Desk

Minor International; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a guest-focused individual for a front office role in Ras al-Khaimah, UAE. The candidate will be responsible for anticipating guest needs, ensuring high service standards, and maintaining a strong knowledge of hotel services and products. Prior experience in hotel operations is preferred, along with excellent communication skills and proficiency in MS Office. This full-time position requires flexibility to work shifts and weekends. Candidate must possess a strong commitment to customer satisfaction.

Qualifications

• Strong customer service orientation.
• Prior experience in hotel front office operations preferred.
• Fluent in English with excellent communication skills.
• Willingness to work shifts, weekends, and public holidays.
• Proficient in MS Office; familiarity with PMS is a plus.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Maintain knowledge of hotel products and services.
• Ensure high standards of service delivery.
• Take responsibility for guest satisfaction.
• Suggest innovative solutions to enhance guest experiences.
• Develop harmonious relationships with all departments.
• Attend daily briefings and training sessions.

Skills

Customer service focus

Communication skills

Ability to work shifts

Computer skills in MS Office

Tools

Property Management Systems (PMS)

Job description

A leading hotel chain is seeking a guest-focused individual for a front office role in Ras al-Khaimah, UAE. The candidate will be responsible for anticipating guest needs, ensuring high service standards, and maintaining a strong knowledge of hotel services and products. Prior experience in hotel operations is preferred, along with excellent communication skills and proficiency in MS Office. This full-time position requires flexibility to work shifts and weekends. Candidate must possess a strong commitment to customer satisfaction.