Guest Experience Specialist - Front Office

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Guest Service Officer to provide exceptional reception services and enhance guest experiences from check-in through check-out. The ideal candidate will have a strong customer service orientation, a positive attitude, and the ability to multi-task efficiently. Responsibilities include handling guest inquiries, maximizing room occupancy, and maintaining high service standards. This position offers opportunities for personal and career development in a dynamic hotel environment.

Qualifications

• Previous experience in a customer-focused industry.
• Ability to provide high-quality customer service.
• Calm and organized with great attention to detail.

Responsibilities

• Provide exceptional customer service from check-in to check-out.
• Handle guest inquiries efficiently.
• Maximize room occupancy through upselling techniques.

Skills

Customer service orientation

Positive attitude

Good communication skills

Attention to detail

Multi-tasking ability

IT proficiency

Job description

A leading hotel chain in Dubai is seeking a Guest Service Officer to provide exceptional reception services and enhance guest experiences from check-in through check-out. The ideal candidate will have a strong customer service orientation, a positive attitude, and the ability to multi-task efficiently. Responsibilities include handling guest inquiries, maximizing room occupancy, and maintaining high service standards. This position offers opportunities for personal and career development in a dynamic hotel environment.