Front Desk & Guest Experience Specialist

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a guest services associate to provide exceptional service and assist guests with their needs. This role involves greeting guests, managing reservations, and ensuring a smooth check-in and check-out process. The ideal candidate will have at least one year of experience in a guest services role, showcasing excellent communication and customer service skills. Proficiency in Microsoft Office and experience with hotel management software like Opera are preferred.

Qualifications

• Minimum of 1 year experience in a guest services role, preferably in a hotel setting.
• Strong problem-solving abilities and attention to detail.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Responsibilities

• Greet and check-in guests, providing a warm welcome and efficient service.
• Handle guest inquiries, requests, and complaints with empathy and professionalism.
• Maintain thorough knowledge of hotel facilities, local attractions, and services.

Skills

Excellent communication

Interpersonal skills

Customer service

Problem-solving

Multilingual (Arabic and English)

Tools

Microsoft Office

Opera hotel management software

Job description

A luxury hotel in Abu Dhabi is seeking a guest services associate to provide exceptional service and assist guests with their needs. This role involves greeting guests, managing reservations, and ensuring a smooth check-in and check-out process. The ideal candidate will have at least one year of experience in a guest services role, showcasing excellent communication and customer service skills. Proficiency in Microsoft Office and experience with hotel management software like Opera are preferred.