Tour Guide à United States

Job Summary:

As a Teen Club Attendant, you will be responsible for delivering engaging and age-appropriate activities for teenagers (13+ years) and adults, including programs such as water gym, yoga, and Zumba. You will play a key role in creating a fun, safe, and energetic environment that encourages participation and ensures a memorable experience for all guests.

Working under the guidance of the Entertainment Manager and in accordance with JA Hotels & Resorts policies and operational standards, you are expected to provide service that is efficient, personalized, courteous, and punctual. A high level of guest interaction and enthusiasm is essential, with a constant focus on maximizing guest satisfaction through engaging entertainment and wellness offerings.

Duties & Responsibilities

• Organize and conduct a variety of engaging activities for teenagers (13+ years) and adults, including water gym, yoga, Zumba, and other recreational programs.
• Ensure all activities are conducted in a fun, safe, and professional manner, aligning with the brand’s standards and guest expectations.
• Greet and interact with guests in a friendly and approachable manner, building rapport and encouraging participation in scheduled programs.
• Monitor the Teens Club area to maintain a clean, safe, and welcoming environment at all times.
• Assist in the setup, execution, and cleanup of all scheduled activities and events.
• Communicate clearly with guests, answering questions and providing information about the activity schedule and club facilities.
• Work closely with the Entertainment Manager to develop new ideas and continuously improve the Teens Club offering.
• Follow all JA Hotels & Resorts operational policies and safety procedures.
• Report any maintenance issues, safety concerns, or guest feedback to the Entertainment Manager promptly.
• Assist in promoting the weekly activity schedule through effective communication and engagement.
• Maintain professional appearance and behavior, representing the brand with enthusiasm and positivity.

Experience & Skills

Experience:

• Minimum 1–2 years of experience in a similar role within the hospitality, leisure, or entertainment industry.
• Prior experience conducting group fitness or recreational activities (e.g., yoga, Zumba, aqua aerobics) is highly preferred.
• Experience working with teenagers and adult guests in a customer-facing environment.
• Background in wellness, sports, recreation, or animation is an advantage.

Skills:

• Strong interpersonal and communication skills with a friendly and engaging personality.
• Energetic, outgoing, and confident in leading group activities.
• Ability to create a positive, inclusive, and safe environment for guests of various ages.
• Good organizational and time management skills.
• Ability to remain calm and professional in a fast-paced, guest-focused environment.
• Basic knowledge of first aid is an advantage.
• Fluency in English is required; additional languages are a plus.
• Physically fit and able to lead physical activities, both on land and in water.