Program Coordinator jobs in United Arab Emirates

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Regional Intracompany Services Program Manager II

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Inter-Company Agreements (ICAs) govern services provided between Mastercard entities, and are considered outsourcing agreements by regulators. With the increased focus from regulators, we are enhancing governance and controls relating to ICAs, as well as driving standardization and improvement of the related processes. The Tech Intercompany Managed Services (Tech ICAMS) team is looking for a Regional ICA Program Manager to support regulatory compliance on Tech services provided via ICAs to regulated entities in the market.

The essential responsibilities of the position are:

• Support the Regional ICA Lead and global Tech ICAMS team in providing regional support in delivering holistic ICAMS team services
• Review the ICA database to identify and catalog the (i) contract commitments/obligations for the region, (ii) specific tech services covered, (iii) create a repository of gaps/remediation actions, and (iv) identify patterns of problems across different ICA's
• Identify and study existing MA Tech service provider data dashboards to understand information / data currently available to meet ICA compliance requirements and identify gaps
• Create a centralized calendar of regulatory audits, inspections and periodic regulator reporting related to the assessment of MA compliance with ICA/outsourcing requirements
• Identify regional regulator focus areas and common gaps/findings to help Tech ICAMS prioritize activities
• Collaborate with peers in the other regions and the ICAMS operational team teams to help demonstrate compliance with ICA requirements, such as third party / supplier monitoring, incident reporting, SLA reporting, and other areas

The ideal candidate for this position should have:

• Bachelor's degree in technology, information systems management, information security management, security policy or equivalent experience
• Knowledge of Regional Regulatory landscape, standards and frameworks such as DORA, NIST, CROE - impacting Tech services especially around service resiliency, outsourcing regulations and security risk management
• Knowledge of Mastercard TECHNOLOGY Organization and legal aspects is an asset

The ideal candidate for this position should:

• Project management skills to ensure on-time delivery
• Good verbal and written communication skills for coordinating globally
• Ability to design metrics, dashboards, and analyze data
• Strong analytical skills coupled with systematic creative thinking, solution-oriented approach and sense of ownership and drive
• Good sense of "customer service" and working collaboratively across the organization, builds trust, develops and maintains excellent relationships and partnerships with all key stakeholders
• Background in drafting and reviewing intercompany agreements is advantageous

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.