Program Manager

Amazon Middle East and North Africa FZ-LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking a Program Manager to transform the customer experience across the Middle East and North Africa. In this role, you will develop product strategies, analyze data for insights, and lead market research to enhance operational excellence. The ideal candidate has a Bachelor's degree, experience in program management, and fluency in Arabic. Join a passionate team dedicated to creating intuitive solutions and continuously improving our services.

Qualifications

• 1+ years of program or project management experience.
• Knowledge of Excel at an intermediate level.
• Fluency in Arabic (speak, write, and read).

Responsibilities

• Craft product strategies that align with customer needs.
• Analyze complex data sets to drive product improvements.
• Conduct market research and identify strategic opportunities.
• Lead customer research initiatives.
• Develop an understanding of fulfillment processes.
• Establish tracking mechanisms for pilot initiatives.
• Facilitate communication across teams.

Skills

Data analysis

Stakeholder management

Cross-functional collaboration

Market research

Process optimization

Education

Bachelor's degree or equivalent

Tools

Excel

MS Access

SQL

Job description

Overview

As a Program Manager, you'll be at the forefront of transforming experiences across the Middle East and North Africa. Your strategic insights and collaborative approach will directly impact how sellers and customers interact with Amazon's ecosystem, driving innovation and operational excellence.

Responsibilities

• Develop and Execute Product Vision: Craft comprehensive product strategies that align with customer needs and business objectives
• Data-Driven Decision Making: Analyze complex data sets to uncover actionable insights and drive product improvements
• Competitive Intelligence: Conduct thorough market research and competitive analysis to identify strategic opportunities
• Customer Research: Lead initiatives to deeply understand customer preferences, pain points, and emerging expectations
• Process Optimization: Develop comprehensive understanding of domestic and international fulfillment processes
• Performance Management: Establish robust tracking mechanisms for pilot initiatives and seller engagement
• Stakeholder Collaboration: Facilitate regular communication and alignment across diverse teams and geographies

Day in the Life

Your day will be dynamic and impactful, focusing on creating seamless connections between various business units. You'll navigate complex projects, engage with cross-functional teams, and develop innovative solutions that enhance our operational capabilities. Each day presents an opportunity to solve intricate challenges and drive meaningful improvements.

About the Team

We are a collaborative group passionate about creating seamless, intuitive customer experiences. Our team values innovative thinking, data-driven decision-making, and a commitment to continuous improvement. We believe in empowering our team members to challenge conventions and develop solutions.

• Bachelor's degree or equivalent
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• 1+ years of program or project management experience
• Experience in MS Access and SQL
• Speak, write, and read fluently in Arabic

EEO and Accommodation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.