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Medical Administrative/Healthcare Assistant
Descripción de la vacante
A healthcare provider in Dubai is seeking a skilled Administrative Coordinator to manage patient appointments and support healthcare staff. The ideal candidate will have a diploma or degree in healthcare administration and at least 2 years of experience in a similar role. Responsibilities include managing patient inquiries, maintaining records, and coordinating with different departments. Strong communication skills and familiarity with healthcare management systems are essential.
Formación
- Minimum 2 years of experience in a similar role, preferably in a healthcare setting.
- Familiarity with medical terminology and clinic workflows.
Responsabilidades
- Schedule, confirm, and manage patient appointments efficiently.
- Address patient inquiries in person, via phone, or email.
- Maintain and update patient records in compliance with clinic policies.
Conocimientos
Educación
Herramientas
- Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling
- Address patient inquiries in person, via phone, or email, providing accurate and timely information
- Maintain and update patient records in compliance with clinic policies and data protection regulations
- Ensure accurate documentation and secure handling of sensitive patient information
- Coordinate the retrieval and delivery of medical reports, lab results, and imaging studies for the healthcare team
- Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports
- Manage clinic correspondence, including emails, memos, and mail distribution
- Ensure the availability and proper functioning of office supplies and equipment
- Monitor the clinic's daily schedule and ensure effective time management for appointments
- Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services
- Assist in organizing staff meetings, training sessions, and other clinic events
- Adhere to all clinic policies, protocols, and UAE healthcare regulations
- Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency
- Data collection
- Arrangement of medical records team
- Conducting clinical questionnaire
- Understands, follows and supports all hospital infection control
- Diploma or degree in healthcare administration, medical assisting, or a related field
- Certification in medical administration is an advantage
- Minimum 2 years of experience in a similar role, preferably in a healthcare setting
- Familiarity with medical terminology and clinic workflows
- Familiarity in using healthcare management systems, such as EMR/EHR software
- Strong computer skills, including MS Office Suite (Word, Excel, Outlook)
- Excellent communication and interpersonal skills to interact effectively with patients and staff
- Strong organizational abilities with keen attention to detail
- Ability to multitask and remain calm under pressure in a fast-paced environment
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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