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Jobs in Ajman, United Arab Emirates

Customer Journey Designer & CX Insights

Black Pearl Consult

Ajman
On-site
AED 120,000 - 200,000
30+ days ago
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Customer Journey Specialist

Black Pearl Consult

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Omnichannel CX Lead: Seamless Cross-Channel Experience

Black Pearl Consult

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Omnichannel Experience Specialist

Black Pearl Consult

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Digital Customer Experience Specialist

Black Pearl Consult

Ajman
On-site
AED 120,000 - 200,000
30+ days ago
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VoC Insights Specialist — Surveys & Research

Black Pearl Consult

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Customer Insights Specialist

Black Pearl Consult

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Project manager

Parker Connect

Ajman
On-site
AED 120,000 - 200,000
30+ days ago
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Administration Manager

Management Solutions International MSI

Ajman
On-site
AED 120,000 - 150,000
30+ days ago

SENIOR UPHOLSTERER

Reap HR Consultancy

Ajman
On-site
AED 40,000 - 60,000
30+ days ago

SENIOR PAINTER

Reap HR Consultancy

Ajman
On-site
AED 60,000 - 120,000
30+ days ago

Strategic Admin & Logistics Operations Lead

Management Solutions International MSI

Ajman
On-site
AED 120,000 - 150,000
30+ days ago

Assistant Commercial Manager - Logistics / Freight Forwarding

Black & Grey HR

Ajman
On-site
AED 60,000 - 120,000
30+ days ago

Project Manager

Management Solutions International MSI

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Human Resources Manager

Marriott Hotels Resorts

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Business Setup Consultant

Confidential

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Telesales Team Lead: Strategy, KPI & Coaching

Tafaseel BPO

Ajman
On-site
USD 8,000 - 17,000
30+ days ago

Bilingual Tele-Sales Pro | Drive Results

Tafaseel BPO

Ajman
On-site
USD 8,000 - 14,000
30+ days ago

UAE National Talent Pool — Early Access to Roles

Tafaseel BPO

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Bilingual Telesales Pro — Arabic & English

Tafaseel BPO

Ajman
On-site
AED 60,000 - 120,000
30+ days ago

Influencer Marketing Manager

Parker Connect

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Influencer Marketing Lead — ROI & SMS Campaigns

Parker Connect

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Procurement Specialist (Female)

SUNSHINE ENTERPRISE USA LLC

Ajman
On-site
AED 120,000 - 200,000
30+ days ago

Senior Officer Research Grant & Publications

Management Solutions International MSI

Ajman
On-site
AED 60,000 - 120,000
30+ days ago

SENIOR CARPENTER

Reap HR Consultancy

Ajman
On-site
AED 60,000 - 120,000
30+ days ago

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Customer Journey Designer & CX Insights
Black Pearl Consult
Ajman
On-site
AED 120,000 - 200,000
Full time
30+ days ago

Job summary

A leading consultancy firm in the UAE is seeking a Customer Journey Specialist to enhance customer experiences across channels. The role involves mapping customer journeys, leading design workshops, and collaborating with digital teams for UI/UX improvements. Ideal candidates will possess a related bachelor's degree and have 2-7 years in service design or UX roles, with strong skills in design tools like Figma and Sketch. Arabic language proficiency is mandatory.

Qualifications

  • Experience in service design, journey mapping or UX roles.
  • 2-7 years of experience depending on educational attainment.
  • Knowledge of CX standards (ICXS, IDCXS) is preferred.

Responsibilities

  • Create and update customer journey maps, service blueprints and future-state designs.
  • Lead workshops to identify customer needs and co-design solutions.
  • Develop service and process design specifications for new experiences.
  • Work with digital teams to support UI/UX design and ensure feasibility.
  • Use insights from research and VoC data to guide journey improvements.

Skills

Service Design
UX/UI
Journey Mapping
Figma
Sketch
Adobe XD
Arabic language

Education

Bachelors degree in Service Design, UX/UI, HCI, Business or a related field
Job description
A leading consultancy firm in the UAE is seeking a Customer Journey Specialist to enhance customer experiences across channels. The role involves mapping customer journeys, leading design workshops, and collaborating with digital teams for UI/UX improvements. Ideal candidates will possess a related bachelor's degree and have 2-7 years in service design or UX roles, with strong skills in design tools like Figma and Sketch. Arabic language proficiency is mandatory.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.