Omnichannel CX Lead: Seamless Cross-Channel Experience

Black Pearl Consult; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in the United Arab Emirates is seeking an Omnichannel Experience Specialist to ensure a seamless customer experience across all channels. Responsibilities include defining omnichannel standards, ensuring consistency in communication, and supporting channel integration. Ideal candidates will hold a Bachelor's degree and have 2-7 years of relevant experience, with Arabic language skills being a plus.

Qualifications

• Experience in omnichannel management or channel strategy.
• 2-7 years of experience depending on educational attainment.
• Arabic language is mandatory but not required.

Responsibilities

• Define and manage omnichannel standards and guidelines.
• Ensure consistent information tone and customer experience across all channels.
• Support channel integration efforts and cross‑channel handoff design.
• Review customer‑facing content across channels to avoid inconsistencies.
• Work with digital IT and operations teams to enhance channel strategy.

Skills

Content governance

Communication standards

Channel optimization

Education

Bachelor's degree in Communications, Marketing, Business Strategy or related field

Job description

A leading consulting firm in the United Arab Emirates is seeking an Omnichannel Experience Specialist to ensure a seamless customer experience across all channels. Responsibilities include defining omnichannel standards, ensuring consistency in communication, and supporting channel integration. Ideal candidates will hold a Bachelor's degree and have 2-7 years of relevant experience, with Arabic language skills being a plus.