Customer Journey Designer & CX Insights

Black Pearl Consult; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consultancy firm in the UAE is seeking a Customer Journey Specialist to enhance customer experiences across channels. The role involves mapping customer journeys, leading design workshops, and collaborating with digital teams for UI/UX improvements. Ideal candidates will possess a related bachelor's degree and have 2-7 years in service design or UX roles, with strong skills in design tools like Figma and Sketch. Arabic language proficiency is mandatory.

Qualifications

• Experience in service design, journey mapping or UX roles.
• 2-7 years of experience depending on educational attainment.
• Knowledge of CX standards (ICXS, IDCXS) is preferred.

Responsibilities

• Create and update customer journey maps, service blueprints and future-state designs.
• Lead workshops to identify customer needs and co-design solutions.
• Develop service and process design specifications for new experiences.
• Work with digital teams to support UI/UX design and ensure feasibility.
• Use insights from research and VoC data to guide journey improvements.

Skills

Service Design

UX/UI

Journey Mapping

Figma

Sketch

Adobe XD

Arabic language

Education

Bachelors degree in Service Design, UX/UI, HCI, Business or a related field

Job description

A leading consultancy firm in the UAE is seeking a Customer Journey Specialist to enhance customer experiences across channels. The role involves mapping customer journeys, leading design workshops, and collaborating with digital teams for UI/UX improvements. Ideal candidates will possess a related bachelor's degree and have 2-7 years in service design or UX roles, with strong skills in design tools like Figma and Sketch. Arabic language proficiency is mandatory.