Omnichannel Experience Specialist

Black Pearl Consult; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in the United Arab Emirates is seeking an Omnichannel Experience Specialist to ensure a seamless customer experience across all channels. Responsibilities include defining omnichannel standards, ensuring consistency in communication, and supporting channel integration. Ideal candidates will hold a Bachelor's degree and have 2-7 years of relevant experience, with Arabic language skills being a plus.

Qualifications

• Experience in omnichannel management or channel strategy.
• 2-7 years of experience depending on educational attainment.
• Arabic language is mandatory but not required.

Responsibilities

• Define and manage omnichannel standards and guidelines.
• Ensure consistent information tone and customer experience across all channels.
• Support channel integration efforts and cross‑channel handoff design.
• Review customer‑facing content across channels to avoid inconsistencies.
• Work with digital IT and operations teams to enhance channel strategy.

Skills

Content governance

Communication standards

Channel optimization

Education

Bachelor's degree in Communications, Marketing, Business Strategy or related field

Job description

We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channelsdigital call center branches and field services. This role focuses on channel governance standardization and improving how customers move between channels.

Key Responsibilities

• Define and manage omnichannel standards and guidelines.
• Ensure consistent information tone and customer experience across all channels.
• Support channel integration efforts and cross‑channel handoff design.
• Review customer‑facing content across channels to avoid inconsistencies.
• Work with digital IT and operations teams to enhance channel strategy.

Requirements and Qualifications

• Bachelors degree in Communications Marketing Business Strategy or related field.
• Experience in omnichannel management channel strategy or CX governance.
• 2‑7 years of experience (depends on educational attainment)
• Strong skills in content governance communication standards or channel optimization.
• Arabic language is mandatory but not required

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.