Techno Functional Specialist-Salesforce

Transguard Workforce Solutions; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading workforce solutions provider based in Dubai seeks an experienced Techno-Functional Specialist – Salesforce to join their ICT team. This role involves bridging business needs with technical solutions on the Salesforce platform. Responsibilities include improving processes, collaborating with stakeholders, configuring Salesforce applications, and ensuring optimal functionality. Ideal candidates will have strong Salesforce expertise, a relevant degree, and certifications, alongside over 10 years of experience in complex Salesforce projects.

Qualifications

• 10+ years of experience in Salesforce implementations.
• 2 years experience with Sales Cloud.
• 2 years experience with Service Cloud.
• 2 years experience with Field Service Lightning.
• 2 years experience with CPQ.
• Strong understanding of Salesforce architecture.

Responsibilities

• Identify opportunities to improve Sales and Service processes.
• Lead requirement gathering sessions with stakeholders.
• Configure Salesforce applications to meet business requirements.
• Conduct regular system audits and prepare for Salesforce releases.
• Stay updated with the latest Salesforce trends.

Skills

Apex Classes

Apex Triggers

Lightning Web Components (LWC)

Visualforce Pages

Salesforce APIs

Data Security

Data Management

Automation

Reporting & Dashboards

Custom Objects & Fields

Education

Bachelor’s degree in computer science

Salesforce certifications

Job description

We are currently recruiting for a Techno-Functional Specialist – Salesforce to join our ICT team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope

Techno Functional Specialist-Salesforce will be responsible for bridging the gap between business requirements and technical solutions within the Salesforce platform. Collaborating with stakeholders to gather requirements, design solutions, configure the Salesforce environment, and provide ongoing support to ensure the successful deployment and optimization of Salesforce applications across Sales and Service Cloud.

Responsibilities

• Identify opportunities to streamline and improve Sales and Service processes through the effective use of technology. Lead initiatives to enhance system functionality, efficiency, and user experience.

Customer

• Collaborate closely with key stakeholders across Sales, TGL, TGD, and other business units to understand their requirements and ensure Salesforce solutions align with organizational goals and priorities.
• Lead requirement gathering sessions, analyze business needs, and translate them into functional and technical specifications.
• Provide end-user training and ongoing support to ensure effective adoption and utilization of Salesforce applications.
• Collaborate with cross-functional teams to deliver high-quality solutions on time and within budget.

Process

• Configure and customize Salesforce applications to meet business requirements, including creating objects, fields, workflows, validation rules, and process automation.
• Develop and implement robust data migration strategies to ensure seamless transition of data from legacy systems to Salesforce.
• Design and develop integrations between Salesforce and other systems using tools such as Salesforce APIs, MuleSoft, and third-party integration platforms.
• Create and maintain technical documentation, including design documents, configuration guides, and test plans.
• Conduct regular system audits and prepare for Salesforce releases by reviewing and testing new features and functionalities.
• Stay updated with the latest Salesforce trends, features, and best practices, and provide recommendations for leveraging new functionalities to enhance business processes.

Selection Criteria

Qualification

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field. A master's degree is a plus.
• Salesforce certifications such as Salesforce Advanced Administrator, Salesforce Platform App Builder, Salesforce Admin and Developer Certification is must and Agent force Specialist (AI) certification is highly preferable.

Experience

• Minimum of 10 years of experience with the following:
• 2 years in Projects delivered in Sales Cloud
• 2 years in Projects delivered in Service Cloud
• 2 years in Projects delivered in Field Service Lightning
• 2 years in Projects delivered in CPQ
• 2 years in Projects delivered in Digital Engagement
• Proven expertise in configuring and customizing Salesforce applications, including Sales Cloud, Service Cloud, Field Service Lightning (FSL) and Salesforce CPQ modules.
• Strong understanding of Salesforce data model, security model, and architecture.
• Proficiency in Design, develop, Test and Deploy custom solutions using Apex Classes, Triggers, LWC, Aura Components, Visualforce, SOQL, SOSL, Salesforce APIs, Flows and Declarative Automations.
• Implementation and support of Salesforce integration with WhatsApp to send the utility and service messages to customer for field service operations.
• Strong experience in integrating Salesforce with other ERP systems such as Oracle EBS/Fusion using REST/SOAP or middleware tools to sync the financials information across the systems.
• Design, configure and implement Salesforce CPQ solutions including Product Configuration, Pricing, Discounting and Quote generation.

Skills

• Apex Classes, Apex Triggers, Lightning Web Components (LWC), Visualforce Pages, SOQL, SOSL, REST/SOAP APIs, Async Apex (Batch, Schedulable, Queueable), FSL and CPQ.
• Data Security (Sharing Rules, OWD, Profiles, Permission Sets), Data Management (Data Loader, Import Wizard), Automation (Flow, Process Builder, Workflow Rules), Reports & Dashboards, Custom Objects & Fields, Validation Rules.

About Us

Offering flexible solutions for all the UAE’s staffing needs since 2001, Transguard Group is the region’s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region’s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they’re needed.