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Job summary
A leading hospitality company in Dubai is seeking a dedicated individual to provide exceptional service in the Food & Beverage Division. This role involves supervising tasks, ensuring guest satisfaction, and maintaining high standards. The ideal candidate will have a strong background in customer service, preferably in a luxury environment, and excellent communication skills in English. Training in hospitality is preferred. This position offers opportunities for growth within the hotel.
Qualifications
- 1-2 years of experience in a luxury hotel or fine dining restaurant.
- Formal training in food & beverage management is a plus.
- Additional languages valued in international settings.
Responsibilities
- Provide courteous, professional, and efficient service.
- Supervise and demonstrate all tasks in the assigned area.
- Adapt to rotate within various sub-departments.
Skills
Education
Tools
- Provide courteous, professional, efficient, and flexible service at all times, following Park Hyatt Dubai Standards of Performance
- Have full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set
- Be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned
- Be fully conversant with all services and facilities offered by the hotel
- Perform opening and closing procedures established for the Place of Work as assigned
- Have thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives
- Ensure that the Place of Work and surrounding area is kept clean and organized at all times
- Monitor operating supplies and reduce spoilage and wastage
- Handle guest enquiries either by telephone or in person in a courteous and efficient manner, report guest complaints or problems to supervisors if no immediate solution can be found, and assure follow-up with guests
- Make table reservations and thereby effectively control and maximize the flow of guests
- Assist in the operation and service as required
- Establish rapport with guests, providing guest recognition and good customer relationships
- Maintain and update the restaurant guest history records
- Maintain a legible and up-to-date reservation book
- Type and coordinate the printing of all restaurant menus for the Outlet
- Fully support the Departmental Trainers function in the Department assigned
- Project at all times a positive and motivated attitude and exercise self-control
- Have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures
- High school diploma or equivalent; hospitality or tourism-related certification/diploma preferred
- Formal training in customer service, food & beverage, or hospitality management is an advantage
- Previous experience (1–2 years) in a luxury hotel, fine dining restaurant, or upscale hospitality environment
- Strong communication skills in English; additional languages are highly valued in international 5-star settings
Knowledge of reservation systems, point-of-sale (POS) software, and basic computer skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.