Hostess

Hyatt Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a dedicated individual to provide exceptional service in the Food & Beverage Division. This role involves supervising tasks, ensuring guest satisfaction, and maintaining high standards. The ideal candidate will have a strong background in customer service, preferably in a luxury environment, and excellent communication skills in English. Training in hospitality is preferred. This position offers opportunities for growth within the hotel.

Qualifications

• 1-2 years of experience in a luxury hotel or fine dining restaurant.
• Formal training in food & beverage management is a plus.
• Additional languages valued in international settings.

Responsibilities

• Provide courteous, professional, and efficient service.
• Supervise and demonstrate all tasks in the assigned area.
• Adapt to rotate within various sub-departments.

Skills

Communication skills in English

Customer service

Food and beverage knowledge

Education

High school diploma or equivalent

Hospitality or tourism-related certification

Tools

Reservation systems

POS software

Basic computer skills

Job description

• Provide courteous, professional, efficient, and flexible service at all times, following Park Hyatt Dubai Standards of Performance
• Have full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set
• Be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned
• Be fully conversant with all services and facilities offered by the hotel
• Perform opening and closing procedures established for the Place of Work as assigned
• Have thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives
• Ensure that the Place of Work and surrounding area is kept clean and organized at all times
• Monitor operating supplies and reduce spoilage and wastage
• Handle guest enquiries either by telephone or in person in a courteous and efficient manner, report guest complaints or problems to supervisors if no immediate solution can be found, and assure follow-up with guests
• Make table reservations and thereby effectively control and maximize the flow of guests
• Assist in the operation and service as required
• Establish rapport with guests, providing guest recognition and good customer relationships
• Maintain and update the restaurant guest history records
• Maintain a legible and up-to-date reservation book
• Type and coordinate the printing of all restaurant menus for the Outlet
• Fully support the Departmental Trainers function in the Department assigned
• Project at all times a positive and motivated attitude and exercise self-control
• Have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures

Qualifications

• High school diploma or equivalent; hospitality or tourism-related certification/diploma preferred
• Formal training in customer service, food & beverage, or hospitality management is an advantage
• Previous experience (1–2 years) in a luxury hotel, fine dining restaurant, or upscale hospitality environment
• Strong communication skills in English; additional languages are highly valued in international 5-star settings

Knowledge of reservation systems, point-of-sale (POS) software, and basic computer skills