Product & Application Engineer

ALFA LAVAL; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global leader in technology solutions is seeking a candidate in the United Arab Emirates who can engage with customers to provide tailored product solutions. The role involves leading technical discussions, coordinating training programs, and utilizing CRM tools effectively. Strong technical knowledge and proactive customer care are essential. The successful candidate will run webinars and virtual meetings focusing on product awareness and championing local training for employees and customers.

Qualifications

• Deep understanding of customer processes and applications.
• Ability to express ideas clearly in writing and verbally.
• Proactive and service-minded approach.

Responsibilities

• Engage with customers to present customized product solutions.
• Lead technical discussions and support the quotation process.
• Conduct virtual seminars and training for AL products.

Skills

Technical knowledge

Product knowledge

Competent in separation processes

Active listening

Customer care

Training and coaching

Tools

One CRM tool

Job description

About Alfa Laval

Alfa Laval Middle East is a regional branch of Alfa Laval, a global leader in heat transfer, separation, and fluid handling technologies. Headquartered in Sweden, Alfa Laval operates in more than 100 countries, with the Middle East office serving key markets such as the UAE, Saudi Arabia, Qatar, and other GCC countries.

Job Description

• Work with existing relations or in products and in what is generated by sales team

• Lead the technical part of a customer requests making visits (physically or virtually), meetings and interactions to customers, focusing on product presentations to offer a customized value proposition to the customer.

• Lead and Support in the quotation process in a customer project.

• Run virtual meetings, virtual seminars and webinars to increase awareness of AL products and services

• Be product champion in a product launch campaign or in product campaigns and drives.

• Be local trainer for a specific product and application: Define and delivery local training programs for the AL employees, channels and customers.

• Use the One CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions

• Responsible to ensure business principles and governance are adhered to within area of responsibility

Knowledge

• Technical knowledge.
• Product knowledge and deep understanding of the customer process and applications.
• Competent in various separation processes and products.
• Express (written & verbal) in an appealing way: personal (authentic), concise, relevant.
• Use active listening.
• Have a social media active profile and use digital channels to increase network and secure presence Digital customer support interaction
• Proactive, Service minded, strong in customer care and take quick actions
• Ability to train and coach others on P&A certifications

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.