Product & Application Engineer

Alfa Laval Spiral; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global technology company in Dubai is looking for a candidate to lead technical customer interactions and support in product launches. The role involves technical presentations, running webinars, and training employees and customers. Strong communication skills and product knowledge are essential. The company offers a diverse work environment and values equal opportunity.

Qualifications

• Competent in separation processes and products.
• Express ideas clearly in writing and verbally.
• Proficient in training and coaching on P&A certifications.

Responsibilities

• Lead technical part of customer requests with product presentations.
• Support quotation process for customer projects.
• Conduct virtual meetings and webinars to promote products.
• Be a product champion in launch campaigns.
• Deliver local training programs for employees and customers.

Skills

Technical knowledge

Product knowledge

Customer service

Communication skills

Proactive service mindset

Job description

About Alfa Laval

Alfa Laval Middle East is a regional branch of Alfa Laval, a global leader in heat transfer, separation and fluid handling technologies. Headquartered in Sweden, Alfa Laval operates in more than 100 countries with the Middle East office serving key markets such as the UAE, Saudi Arabia, Qatar and other GCC countries.

Job Description

Work with existing relations or in products and in what is generated by sales team

Lead the technical part of a customer requests making visits (physically or virtually) meetings and interactions to customers focusing on product presentations to offer a customized value proposition to the customer.

Lead and Support in the quotation process in a customer project.

Run virtual meetings, virtual seminars and webinars to increase awareness of AL products and services

Be product champion in a product launch campaign or in product campaigns and drives.

Be local trainer for a specific product and application: Define and delivery local training programs for the AL employees channels and customers.

Use the One CRM tool and other tools in a consistent and qualitative way to support the sales process and take decisions

Responsible to ensure business principles and governance are adhered to within area of responsibility

Knowledge

• Technical knowledge.


• Product knowledge and deep understanding of the customer process and applications.


• Competent in various separation processes and products.


• Express (written & verbal) in an appealing way: personal (authentic) concise relevant.


• Use active listening.


• Have a social media active profile and use digital channels to increase network and secure presence Digital customer support interaction


• Proactive Service minded strong in customer care and take quick actions


• Ability to train and coach others on P&A certifications

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Required Experience

IC