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Job summary
A leading logistics company seeks a hands-on shift leader to oversee operations in a dynamic environment. Responsibilities include supervising teams, managing inventory flow, and implementing process improvements. Ideal candidates will demonstrate leadership, problem-solving skills, and the ability to analyze data for operational efficiency.
Benefits
Qualifications
- Experience managing medium to large teams.
- Ability to use data for decision-making and trend analysis.
Responsibilities
- Oversee operations and performance in a logistics hub.
- Supervise and train associates, ensuring a safe work environment.
- Implement process improvements using data insights.
Skills
Company: Amazon (Q-Express Documents Transport)
Employment Type: Full-time
Team: Operations – Could be in First Mile (Fulfillment), Middle Mile (Sortation), or Final Mile (Delivery)
This is a hands-on shift leadership role, overseeing operations and driving performance and safety. Think of it as a front-line operational leadership position in one of Amazon’s logistics hubs.
- Ensure a safe work environment by identifying and mitigating risks.
- Communicate safety expectations and monitor adherence.
- Team Supervision
- Directly supervise and train Associates (warehouse, logistics, delivery staff).
- Monitor performance, support development, and foster engagement.
- Operations Execution
- Manage daily shift tasks: inventory flow, processing targets, and fulfillment.
- Adjust labor and resource allocation in real-time based on operational needs.
- Cross-functional Communication
- Interface with other teams like maintenance, IT, safety, training, and HR.
- Ensure seamless handovers and execution between shifts and functions.
- Problem Solving & Process Improvement
- Use data and insights to identify and resolve bottlenecks or inefficiencies.
- Implement Lean / 5S / Kaizen-style improvements on the floor.
Amazon is looking for candidates with:
- Experience managing medium to large teams (e.g., shift supervisor, warehouse team lead, or logistics coordinator)
- Experience using data to make decisions, analyze trends, and improve operations
- Experience in fast-paced, dynamic environments
- Strong problem-solving skills with a “think on your feet” mentality
- A team-oriented, engaging and supportive leadership style
- Experience with process optimization, 5S or Six Sigma is a plus
- Familiarity with performance metrics, KPIs, dashboards
- Career growth: Amazon promotes internally and this is a classic launchpad to Ops Manager roles.
- Global company, local footprint: You get exposure to world-class logistics systems while managing a local team.
- High responsibility, high visibility: You'll directly impact delivery efficiency and customer satisfaction.
If you’re submitting a resume or preparing for interviews, focus on:
- How you led a team during peak volumes or pressure
- Times you solved operational issues with data or metrics
- Examples of improving safety, process, or team morale
- Your ability to communicate clearly with frontline and management
- Your comfort with ambiguity and quick decision-making
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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