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Reservations Operations Lead

InterContinental Hotels Group

United Arab Emirates

On-site

AED 120,000 - 200,000

Full time

Today
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Job summary

A luxury hotel group is seeking a Reservations Supervisor for Six Senses, The Palm Dubai. You will supervise the Reservations team, ensure efficient operations, train hosts, and maintain LQA standards. A minimum of two years in a similar luxury hotel environment is required, along with strong command of English and proficiency in hotel systems. This role offers an excellent opportunity to manage guest relations in a prestigious establishment.

Qualifications

  • Minimum 2 years’ experience in a similar luxury hotel operational setting.
  • Familiar with various hotel systems including PMS, GDS, and CRS platforms.
  • Strong understanding of hotel reservation policies.

Responsibilities

  • Supervise and direct Reservations hosts.
  • Assist with training regarding Reservations.
  • Ensure control on travel agent allotment.
  • Process and update reservations.

Skills

Supervisory Skills
Excellent Command of English
Advanced MS Office
Knowledge of Hotel Systems

Education

High school diploma or equivalent
Hospitality diploma/degree

Tools

PMS
GDS
CRS
Job description
A luxury hotel group is seeking a Reservations Supervisor for Six Senses, The Palm Dubai. You will supervise the Reservations team, ensure efficient operations, train hosts, and maintain LQA standards. A minimum of two years in a similar luxury hotel environment is required, along with strong command of English and proficiency in hotel systems. This role offers an excellent opportunity to manage guest relations in a prestigious establishment.
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