Reservations Operations Lead

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group is seeking a Reservations Supervisor for Six Senses, The Palm Dubai. You will supervise the Reservations team, ensure efficient operations, train hosts, and maintain LQA standards. A minimum of two years in a similar luxury hotel environment is required, along with strong command of English and proficiency in hotel systems. This role offers an excellent opportunity to manage guest relations in a prestigious establishment.

Qualifications

• Minimum 2 years’ experience in a similar luxury hotel operational setting.
• Familiar with various hotel systems including PMS, GDS, and CRS platforms.
• Strong understanding of hotel reservation policies.

Responsibilities

• Supervise and direct Reservations hosts.
• Assist with training regarding Reservations.
• Ensure control on travel agent allotment.
• Process and update reservations.

Skills

Supervisory Skills

Excellent Command of English

Advanced MS Office

Knowledge of Hotel Systems

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

PMS

GDS

CRS

Job description

A luxury hotel group is seeking a Reservations Supervisor for Six Senses, The Palm Dubai. You will supervise the Reservations team, ensure efficient operations, train hosts, and maintain LQA standards. A minimum of two years in a similar luxury hotel environment is required, along with strong command of English and proficiency in hotel systems. This role offers an excellent opportunity to manage guest relations in a prestigious establishment.