Front Desk Attendant jobs in Italy

GUEST ROOMS

1. Enters and prepares rooms for cleaning.
2. Makes the bed.
3. Dusts rooms and furniture.
4. Checks all electrical equipment.
5. Reports broken equipment to Housekeeping Service.
6. Cleans the bathroom.
7. Replenishes bedroom and bathroom supplies.
8. Checks and secures the room.
9. Checks mini bar.
10. Performs other duties as assigned by Supervisor.

ADMINISTRATIVE RESPONSIBILITIES

• Performs duties or tasks to the best of his/her ability.
• Reports any unusual incidents, guest complaints, lost and found, breakage, and losses to the supervisor.
• Attends briefing or meetings as requested.
• Attends all training requested by the hotel.
• Responsible for cost-saving on guest supplies, food supplies, electricity, water, etc.
• Follows company rules and regulations.

TECHNICAL RESPONSIBILITIES

• Reports to work in prescribed uniform and well-groomed.
• Reports to the supervisor at the start of the shift to receive instructions.
• Performs duties professionally according to standards and requirements.
• Knowledgeable of work-related items such as guest supplies, consumables, promotional materials, forms, and procedures.
• Equips with necessary tools such as pen.
• Greets guests and colleagues politely.
• Listens attentively to guests and colleagues.
• Practices good sales techniques and maintains professionalism.
• Develops skills for new ideas and techniques.
• Confirms guest satisfaction and reports complaints immediately.

COMMERCIAL RESPONSIBILITIES

• Communicates effectively with guests, clients, partners, and staff.
• Promotes hotel’s image and business.
• Participates in community projects to enhance hotel’s community relations.

HUMAN RESOURCES RESPONSIBILITIES

• Maintains good relations with staff within and across departments.
• Assists colleagues to foster teamwork and hotel success.

RELATIONSHIPS

• Reports to the Supervisor when necessary.
• Communicates with guests regarding products and services.
• Supports colleagues and other departments in service and work performance.

OTHERS

• Engages in continuous learning through own IDP.
• Performs any other duties assigned by superiors.

ACCOUNTABILITIES

Represents Dusit’s brand and values, delivering exceptional guest experiences and promoting Thai graciousness.

COMPANY CULTURE

Embraces and promotes the company’s vision, mission, and values, leading by example.

CONFIDENTIALITY

Maintains confidentiality of all information and adheres to company policies regarding data security.

JOB REQUIREMENTS

• High school diploma or equivalent.
• No experience required.
• Knowledge of housekeeping operations and cleaning methods is an asset.
• Basic English communication skills.
• Detail-oriented with a pleasant personality and good interpersonal skills.