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Associate Technical Support Engineer
Job summary
A technology support company in Dubai seeks an Associate Technical Support Engineer to provide end-user support for Windows and Mac devices. Responsibilities include troubleshooting, OS imaging, and maintaining service records. Ideal candidates should possess a diploma along with 1-2 years of relevant experience. Strong proficiency in technical support and communication skills are essential.
Qualifications
- 1-2 years of experience in technical support.
- Proficiency in supporting both Windows and macOS devices.
Responsibilities
- Provide prompt and effective support for VIP users.
- Troubleshoot technical issues and maintain accurate service records.
Skills
Education
Associate Technical Support Engineer
END-USER Support Field Support Engineer
BE/BTech/Bsc/Diploma
1 2 Years
Team Lead
- Provide prompt and effective support for VIP users ensuring minimal disruption.
- Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
- Install and troubleshoot Antivirus agents on the desktops.
- Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
- Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
- Perform OS imaging deployment and configuration of new laptops.
- Participate in bulk asset movement including device preparation and deployment.
- Perform spare parts replacement for laptops and CPUs.
- Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment
- Provide L1 stand in support in Boardrooms and Meeting rooms.
- Troubleshoot technical issues and document solutions in knowledge base articles.
- Document incidents resolutions and maintain accurate service records.
- Proficiency in supporting Windows 10/11 and macOS
- Knowledge of OS imaging and deployment tools (e.g. MDT, SCCM, Jamf)
- Knowledge of Service Management tools
- communication
- to multi-task
- Servicing Skills
- communication
- to multi-task
- Servicing Skills
IC
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.