Associate Technical Support Engineer

Intertec Softwares; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology support company in Dubai seeks an Associate Technical Support Engineer to provide end-user support for Windows and Mac devices. Responsibilities include troubleshooting, OS imaging, and maintaining service records. Ideal candidates should possess a diploma along with 1-2 years of relevant experience. Strong proficiency in technical support and communication skills are essential.

Qualifications

• 1-2 years of experience in technical support.
• Proficiency in supporting both Windows and macOS devices.

Responsibilities

• Provide prompt and effective support for VIP users.
• Troubleshoot technical issues and maintain accurate service records.

Skills

Proficiency in supporting Windows 10/11

Knowledge of OS imaging tools (e.g. MDT, SCCM, Jamf)

Knowledge of Service Management tools

Communication

Multi-tasking ability

Servicing Skills

Education

BE/BTech/BSc/Diploma

Job description

JOB TITLE:

Associate Technical Support Engineer

JOB PURPOSE:

END-USER Support Field Support Engineer

QUALIFICATION:

BE/BTech/Bsc/Diploma

EXPERIENCE:

1 2 Years

REPORTING TO:

Team Lead

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

• Provide prompt and effective support for VIP users ensuring minimal disruption.
• Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
• Install and troubleshoot Antivirus agents on the desktops.
• Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
• Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
• Perform OS imaging deployment and configuration of new laptops.
• Participate in bulk asset movement including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents resolutions and maintain accurate service records.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• Proficiency in supporting Windows 10/11 and macOS
• Knowledge of OS imaging and deployment tools (e.g. MDT, SCCM, Jamf)
• Knowledge of Service Management tools

OPTIONAL

• communication
• to multi-task
• Servicing Skills

SOFT SKILLS:

OPTIONAL

• communication
• to multi-task
• Servicing Skills

Required Experience:

IC