Application Support Engineer L1

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services company in Dubai is seeking an Application Support Engineer L1. The ideal candidate will have a minimum of 3 years' experience in providing support and excellent communication skills in Arabic and English. Responsibilities include ensuring high-quality interactions with users and helping them understand system issues to improve service delivery. This is a full-time position with opportunities for growth.

Qualifications

• Minimum 3 years experience providing similar or higher support for government services in the UAE.
• Strong communication in Arabic and English is essential.
• Experience in troubleshooting various application issues.

Responsibilities

• Ensure professional and empathetic communication with users.
• Help users understand the root cause of issues to prevent recurrence.
• Align customer interactions with EDE brand and service values.

Skills

Excellent communication skills in both Arabic and English

In-depth troubleshooting skills

Strong documentation and reporting habits

Empathy with applicants

Basic understanding of medical, pharmaceutical, and agricultural domains

Tools

Splunk

IIS

SQL

.NET

Shell Scripting

Java

Oracle

Job description

Company Overview

Intertec Softwares Pvt Ltd part of Intertec Systems is a leading IT services company headquartered in Dubai with a strong presence across the Middle East and India. We specialize in delivering digitalization IT service operations Hybrid IT smart assets IoT and cybersecurity solutions to clients in Retail Banking Insurance and Healthcare sectors. Renowned for our commitment to quality we hold MSP and ISO 9001 certifications.

Job Overview

We are seeking a proactive Application Support Engineer L1 to join our growing team in Dubai. This mid-level full-time position is ideal for candidates with up to 6 years of work experience passionate about delivering high-quality support for business applications in a dynamic client-focused environment at Intertec Softwares Pvt Ltd.

Qualifications and Skills

Below are the main but not limited to skills an L1 support associate need to possess to provide the desired service :

• Minimum 3 years experience providing similar or higher support for government services in the UAE.
• Excellent communication skills in both Arabic and English (written and verbal)
• In-depth troubleshooting skills (browser issues account access form validations).
• Ability to empathize with applicants while enforcing compliance and policies.
• Strong documentation and reporting habits.
• Basic and sufficient understanding of the medical pharmaceutical veterinary and agricultural domains and the relevant laws and regulation in the United Arab Emirates.

Roles and Responsibilities

Service Quality & User Guidance

• Ensure professional accurate and empathetic communication with all users.
• Help users understand not just how to fix an issue but why it occurred to prevent recurrence.
• Promote proper system use by explaining best practices in navigation naming and document preparation.

Customer Satisfaction & Public Image

• Always provide high-quality interactions with professionals
• The interactions with customers should always be aligned with EDE brand and service values.
• Utilize interactions with customers by formulating recommendations for policy clarification and UI improvements.

Key Skills

Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support

Employment Type: Full-Time

Experience: years

Vacancy: 1