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General Manager
Job summary
A recruitment firm is seeking a dynamic General Manager in Dubai to lead a brokerage team and manage client relationships. The role includes driving sales and ensuring exceptional customer service standards in the aircraft charter market. Ideal candidates have proven leadership experience within aviation and flexibility to work in a fast-paced environment.
Benefits
Qualifications
- Experience in the Middle East private charter market.
- Proven management experience within aviation or charter industries.
- Strong background in customer service and client relationship management.
Responsibilities
- Lead and manage a team of brokers.
- Oversee client relationships for key accounts.
- Drive sales in aircraft charter services.
Skills
Location : Dubai, Middle East
Contract : Full-time, office-based (5 days per week, occasional WFH flexibility)
Our VIP client is seeking a dynamic and experienced General Manager to lead and expand our brokerage team. This is a newly created leadership position, responsible for managing day-to-day operations, ensuring seamless client service, and driving business growth within the charter and ACMI aircraft leasing sector.
- Lead and manage a team of 6 brokers (scaling to 8).
- Oversee client relationships and provide direct support for key accounts.
- Define, draft, and implement workflows and approval processes to improve efficiency.
- Drive sales in aircraft private, commercial and cargo charter, ACMI and buying / selling aircraft.
- Ensure exceptional customer service standards across all broker interactions.
- Support business development and growth strategy in the Middle East market.
- Previous experience working in the Middle East private charter market.
- Proven leadership and management experience, ideally within aviation, charter, or related industries.
- Strong background in customer service and client relationship management.
- Demonstrated ability to design and implement operational workflows.
- Commercial acumen with experience in sales, negotiation, and business growth.
- Based in (or willing to relocate to) Dubai, UAE
- Flexible and available to work in a fast‑paced, / 7 business environment.
- Competitive salary
- Full-time role with immediate start.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.