Credit & Collection Officer

OTIS; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned global engineering firm in Dubai seeks a professional to handle customer collections and manage a portfolio of over 200 clients. The successful candidate will have 5-8 years of experience in collections, preferably in a construction or engineering setting. Fluency in both English and Arabic is essential. This role involves ensuring timely dues collection, account reconciliation, and efficient communication with clients. It's a significant opportunity within a global organization that prioritizes diversity and inclusion.

Qualifications

• 5-8 years of relevant experience in collections handling a portfolio of minimum 200 customers.
• Experience in a construction/engineering organization is preferred.

Responsibilities

• Provide management information and insights on work area performance.
• Follow departmental policies and standard operating procedures.
• Communicate with customers for overdue follow-ups.
• Reconcile accounts and resolve customer disputes.
• Update AR system for all handled portfolios.
• Submit invoices with required documentation.
• Send dunning letters per company credit policy.
• Organize follow-up activities to support target achievement.

Skills

Good Excel skills

Written and spoken English

Written and spoken Arabic

Education

Bachelors / Diploma degree in Finance/Accounting or equivalent

Job description

Role Overview

The role holder is responsible for customers follow-ups ensuring timely collection of dues using company policies, systems available.

The role holder is responsible for a designated portfolio monthly targets including risks & reversals with all customers to be followed & updated monthly on the designated company AR system.

Key Responsibilities

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making both on a periodic basis and for ad-hoc management requests.
• Follows all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Communicate with customers to follow-up overdue using all available methodologies (Calls E-Mails & Visits).
• Reconciliation of accounts understand customers disputes communicate internally with stakeholders to facilitate a successful resolving of customers disputes.
• Update AR system for all customers portfolio handled with the actions taken per each follow-up.
• Submitting invoices to customers whenever required making sure customers required documentation are attached.
• Sending dunning letters to customers as per company credit policy.
• Good excel skills with ability to prepare required reports regarding handled portfolio.
• Organizes follow-up activities in a manner that supports target achievement and continuous improvement.

Minimum Qualifications

• Bachelors / Diploma degree in Finance/Accounting or equivalent
• 5-8 years of relevant experience in collections handling a portfolio of minimum 200 customers / preferably in a construction/engineering organization.
• Good written and spoken English and Arabic is essential

Required Experience

Unclear Seniority

Date Posted:

Country: United Arab Emirates

Location: Otis L.L.C 37th floor The One Tower Sheikh Zayed Road Dubai United Arab Emirates

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at