Computer Science jobs in United Arab Emirates
Information Technology Application Support
Dautom
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Drees & Sommer Asia Pacific / Middle East
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Drees & Sommer Asia Pacific / Middle East
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PowerToFly
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PulseMediaNL
FINIQ Consultant / Senior FINIQ Specialist
GSSTech Group
Backend Developer – Typescript
Marc Ellis
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GSSTech Group
Digital Services Project Lead: UX, Integration & Security
Roads and Transport Authority
Senior AI/LLM Engineer
James Douglas Middle East
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FallenAmbers
Featurespace Sales Engineer - Senior Manager
Tink
Specialist - Digital Services Development
Roads and Transport Authority
Rust Engineer - Platform Trading
Keyrock
Principal Information Security Consultant
CyberGate Defense L.L.C
Head of Digital | Retail | IKEA RSO Jebel Ali
Robinson & Co (Singapore) Pte Ltd
AWS Data Architect (Data Lake & SAP)
NorthBay - Pakistan
Information Technology Application Support
Job summary
A leading technology solutions provider in Sharjah is looking for a Technical Support Specialist to provide first-line support for websites and mobile applications. The ideal candidate should have a diploma or bachelor's degree in IT or a related field and 1-3 years of relevant experience. Responsibilities include managing support requests, monitoring system performance, and training users. Strong communication skills in both Arabic and English are essential. Join an innovative team with opportunities for growth.
Qualifications
- 1–3 years of experience in customer-facing technical support or service desk roles.
- Strong knowledge of web applications, mobile apps, and troubleshooting.
- Familiarity with authentication systems is a plus.
Responsibilities
- Provide first-line technical support for users.
- Log and manage support requests via the Service Desk.
- Monitor system performance and report critical incidents.
- Train users and create user manuals.
- Collect user feedback and participate in UAT.
- Identify recurring problems for long-term resolution.
- Coordinate with vendors to resolve issues.
- Maintain support records and prepare reports.
Skills
Education
- Provide first-line technical support for websites, mobile apps, and digital services, assisting users with access, navigation, errors, and transactions.
- Log, manage, and resolve support requests via the Service Desk, adhering to SLAs and documenting all incidents.
- Monitor system performance and availability, reporting critical incidents as needed.
- Train users on system functionalities and create user manuals, guides, and FAQs.
- Collect user feedback, participate in User Acceptance Testing (UAT), and communicate system updates or outages.
- Identify recurring problems for long-term resolution and elevate complex issues appropriately.
- Coordinate with vendors and implementation partners to resolve system-related issues.
- Maintain detailed support records and prepare performance reports.
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in customer-facing technical support or service desk roles.
- Strong knowledge of web applications, mobile apps, and basic troubleshooting (network, browser, device compatibility).
- Familiarity with authentication systems is a plus.
- Excellent communication skills in both Arabic and English.
- Strong customer service and problem-solution abilities; able to remain professional under pressure.
- ITIL Foundation
- Customer Service Excellence Certification
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.