Functional QA Test Analyst (Islamic Banking CRM Program)

Dicetek LLC; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading technology solutions provider in Dubai seeks a UAT Tester to support the CRM Transformation Program. The ideal candidate will execute detailed UAT activities, focusing on testing CRM functionalities across various banking processes. Responsibilities include defect identification and validation of CRM journeys, ensuring compliance with Islamic banking rules. Candidates should have experience in UAT, CRM platforms, and defect management tools. This role involves collaboration with multiple teams to achieve successful outcomes.

Qualifications

• Experience in UAT, quality assurance, or business support functions within banking.
• Exposure to CRM platforms.
• Understanding of Islamic banking concepts.

Responsibilities

• Execute detailed UAT activities for CRM modules.
• Collaborate with various teams to validate CRM functionalities.
• Ensure CRM journeys adhere to Islamic banking rules.

Skills

UAT experience

Quality assurance

CRM platforms exposure

Understanding of Islamic banking

Defect management tools

Tools

JIRA

Azure DevOps

HP ALM

Salesforce

Dynamics

Temenos Infinity CRM

Oracle CRM

Job description

The UAT Tester supports the CRM Transformation Program by executing detailed UAT activities across all CRM modules and related Islamic banking processes. The role focuses on test case execution, defect identification, business process validation, and ensuring CRM functionalities perform as designed across all channels and integrated systems.

The UAT Tester collaborates with Business Users, Product Owners, Operations, Sharia, and Technology teams to validate that CRM journeys—including onboarding, cases, complaints, service requests, call center scripts, and lead management—operate effectively and consistently with Islamic banking rules and operational requirements.

Qualifications

• Experience in UAT, quality assurance, or business support functions within banking.
• Exposure to CRM platforms (Salesforce, Dynamics, Temenos Infinity CRM, Oracle CRM, or equivalent).
• Understanding of Islamic banking concepts and customer service processes.
• Hands‑on experience with defect management tools (JIRA, Azure DevOps, HP ALM).
• Experience reading BRDs, functional specs, user stories, and process flows.