Platform support executive â Vista (Roxy)

Mindtel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cinema solutions provider in Dubai seeks a Platform Support Executive. The role involves providing Level 2 support for Vista applications and POS hardware in a dynamic cinema environment. You will troubleshoot various technical issues, support system integrations, and participate in cloud migration projects. The ideal candidate will have strong technical skills and the ability to work with diverse teams to enhance guest experience.

Qualifications

• Proven experience in providing Level 2 technical support.
• Strong troubleshooting skills in Vista applications and POS hardware.
• Ability to collaborate with various stakeholders to resolve issues.

Responsibilities

• Provide Level 2 support for Vista Application and POS hardware.
• Troubleshoot incidents related to Vista setup and POS operation.
• Support integrations between Vista and ERP modules.

Job description

Job Summary (List Format) Platform Support Executive Vista (Roxy):
- Provide Level 2 support for Vista Application and POS hardware within a fast-paced cinema chain environment.
- Troubleshoot and resolve incidents related to Vista system setup configuration and POS operation ensuring adherence to SLAs.
- Support and maintain integrations between Vista and ERP modules (Finance Inventory) loyalty and BI systems.
- Collaborate with L1 Support business/operations users and vendors to resolve technical issues.
- Participate in Vista upgrades and cloud migration projects including UAT rollout coordination and post-go-live support.
- Configure and maintain Vista modules such as Head Office Loyalty Voucher Management Connect and Cinema.
- Assist with the rollout of new cinemas or system enhancements.
- Document technical issues resolutions and error workarounds for knowledge sharing.
- Monitor system performance proactively identifying and addressing risks affecting guest experience or transaction accuracy.
- Work with vendors including Vista to escalate and resolve complex issues.
- Maintain on-site presence in cinemas with flexibility for operational hours weekends holidays and occasional travel.