Clinical Supervisor : Employee Assistance Programme Mmh251028-8

Momentum; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading health care provider in Gauteng is seeking a Clinical Supervisor for their Employee Assistance Programme. This role involves overseeing and training counsellors, ensuring professional client care, and managing quality assurance. The ideal candidate will have a postgraduate qualification in counselling or a related field and at least 5 years of clinical supervisory experience. This is a full-time position committed to ethical and effective client support.

Qualifications

• Minimum 5 years as a clinical supervisor.
• Experience in Employee Assistance Programme environments is advantageous.
• Significant theoretical knowledge in therapeutic modalities.

Responsibilities

• Develop and maintain clinical protocols and SOPs.
• Manage QMS processes and certification.
• Provide advice around clinical decision-making.
• Accountable for training and clinical supervision.
• Lead a team to drive performance and engagement.

Skills

Counselling

Coaching

Clinical supervision

Therapeutic modalities

Education

Post-graduate qualification in Counselling/Social Work/Psychology

National Senior Certificate

Job description

Clinical Supervisor : Employee Assistance Programme MMH

Momentum Centurion, Gauteng, South Africa

Role Purpose

The clinical supervisor is a qualified, registered, and seasoned therapist whose primary role is to provide formal guidance, training, oversight, and support to other counsellors, as well as lend clinical expertise to stakeholders within the Employee Assistance Programme context.

The goal is to ensure effective, ethical, and professional client care aligned with governing body regulations.

Requirements

A National Senior Certificate is essential

Qualified Registered Counsellor, Social Worker (post-graduate qualification preferred) or Psychologist

Years' experience in the counselling industry as a counsellor is essential

Minimum of 5 years' experience as a clinical supervisor, providing formal case supervision to other counsellors (aligned with SACSSP / HPCSA / EAPA-SA CPD recognised supervision criteria)

Significant theoretical knowledge and completion of a wide range of therapeutic modalities is essential (over and above Solution-Focused Brief Therapy and Cognitive Behavioural Therapy)

Employment within an Employee Assistance Programme provider operational environment is highly advantageous

Experience in the development and / or delivery of clinical training to other professionally qualified counsellors would be an advantage.

Duties and Responsibilities

Development and maintenance of clinical protocols and standard operating procedures to ensure legal, ethical and operational excellence.

Responsible for the care centre service recovery and client experience function.

Manage the Quality Management System (QMS) process and be responsible for the QMS certification process.

Provide expert advice to internal and external stakeholders around clinical decision-making, head up innovative ad hoc requests and clinical insights on client reporting.

Accountable for training, coaching and clinical supervision functions within the care centre, fostering professional growth, ensuring ethical and legal adherence through clinical excellence.

Lead and support a team of direct reports, driving performance, engagement and accountability.

Act as the primary contact for sensitive and executive client referrals, delivering counselling and coaching services with professionalism, empathy and discretion.

Lead the development and delivery of formal clinical and operational training within the care centre.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Health Care Provider