Installation Dispatch Supervisor

Wilsonappliance; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A home service company in Gauteng seeks an Installation Dispatch Supervisor to oversee appliance installations. The role involves managing schedules, supervising delivery teams, and ensuring excellent customer service. Ideal candidates have 3-5 years of relevant experience and strong organizational skills. Benefits include health coverage, performance bonuses, and opportunities for advancement.

Benefits

Health, Dental, and Vision Coverage

Matching Contributions

Performance Bonus

Competitive salary

Paid time off

Parental leave

Qualifications

• 3-5 years of experience in dispatch, logistics, or operations coordination.
• Strong organizational and communication skills.
• Leadership experience with ability to mentor and coach staff.

Responsibilities

• Supervise installation team to ensure timely delivery of service.
• Manage installation schedules and coordinate with various teams.
• Monitor field progress and manage operational issues.

Skills

Organizational skills

Multi-tasking

Communication skills

Tools

Scheduling software

Job description

Job Summary

Wilson AC & Appliance is seeking an Installation Dispatch Supervisor to oversee and optimize our daily home appliance installation operations. This position will play a key role in ensuring timely service, efficient routing, and excellent customer communication.

Responsibilities

• Supervise and actively dispatch installation team to ensure timely, accurate, and efficient delivery of service.
• Manage and adjust installation schedules in real time, coordinating with sales, warehouse, and client care to resolve delays, rush orders, and routing challenges.
• Work with Lead Installer to verify job site readiness before dispatch (measurements, access, power / water / gas, special handling).
• Maintain clear communication channels with installers, ensuring they have the necessary tools, parts, photos, and instructions for each job.
• Monitor field progress throughout the day; triage issues such as no-access, job site conditions, or add-on requests, and re‑route as needed.
• Collaborate with warehouse and parts teams to align deliveries and special equipment, flagging shortages and ensuring availability.
• Track and report key metrics: on‑time arrival %, average route drive time, reschedules, repeat visits, and photo/completion checklist compliance.
• Collaborate closely with operations, service, and management to align dispatch priorities with showroom promotions, builder timelines, and product launches.
• Provide coaching and guidance to dispatch staff (where applicable), contributing to process improvements and consistency in performance.
• End‑of‑day reconciliation of completed/partial/cancelled jobs; ensure notes, photos, and customer updates are logged in the system.
• Maintain installer capacity calendar and assist in fair rotation planning for Saturdays.

Qualifications

• 3‑5 years of experience in dispatch, logistics, or operations coordination – ideally within appliance, home service, or luxury retail segments.
• Strong organizational, multi‑tasking, and communication skills – capable of keeping pace in a fast‑moving environment.
• Familiarity with scheduling / dispatch software.
• Leadership experience, including ability to mentor and coach staff.

Benefits

• Employer‑supported Health, Dental, and Vision Coveragek
• Matching Contributions
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave