Shift Supervisor

Tabe Trading & Projects (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A secure control operations firm is seeking experienced Shift Supervisors to manage daily operations in their control room in Gauteng, South Africa. Responsibilities include overseeing control room operators, responding to incidents, ensuring effective communication, and maintaining reporting standards. Candidates must have at least 4 years of experience, strong leadership skills, and relevant certifications. This position offers competitive pay and opportunities for career advancement.

Benefits

Competitive market-related salary

Training on iSafe systems

Uniform and communication tools provided

Qualifications

• At least 4 years of experience in a control room or security environment.
• Experience in supervisory or team leadership roles.
• Knowledge of digital dispatch platforms and GPS tracking.

Responsibilities

• Supervise Control Room Operators during shifts.
• Handle panic alerts and incidents promptly.
• Coordinate with field teams for accurate reporting.

Skills

Control room management

CCTV systems knowledge

Decision-making skills

Communication skills

Integrity and attention to detail

Education

Grade 12 Matric Certificate

Diploma in Project Management or Supervisor Certification

Valid PSIRA certificate (Grade B)

Job description

Position Overview

TTP Technologies is seeking experienced Shift Supervisors to oversee daily operations of the iSafe Control Room.

The role involves managing control room operators, coordinating emergency response efforts, maintaining reporting standards, drafting monthly reports, attending meetings and ensuring overall operational discipline throughout the shift.

Key Responsibilities

• Supervise and guide Control Room Operators during active shifts.
• Ensure all panic alerts, calls, and incidents are handled promptly and accurately.
• Oversee use of the iSafe Control Dashboard and other monitoring tools.
• Coordinate with field teams to ensure timely response and accurate reporting.
• Conduct shift briefings and debriefings for smooth handovers.
• Review and validate incident logs and reports before submission.
• Escalate critical situations to management or emergency services when necessary.
• Maintain operational readiness and control room discipline at all times.
• Train, coach, and support new operators on system procedures.
• Uphold professionalism, confidentiality, and efficiency under pressure.

Minimum Requirements

• Proven experience in a control room or security environment (at least 4 years).
• Prior supervisory or team leadership experience in security, response, or dispatch operations.
• Sound knowledge of CCTV systems, digital dispatch platforms, GPS tracking, and communication tools.
• Excellent coordination, communication, and decision-making skills.
• High level of integrity, responsibility, and attention to detail.
• Must be willing to work 12-hour rotating shifts, including weekends and holidays.
• PSIRA Grade B or higher preferred.
• Valid driver's licence will be an added advantage.

Qualifications

• Grade 12 Matric Certificate.
• Diploma in Project Management or Superviser Certification.
• Valid PSIRA certificate (Grade B).

Remuneration & Benefits

• Competitive market-related salary.
• Training on iSafe systems and leadership procedures.
• Uniform and communication tools provided.
• Opportunities for promotion to Control Room Manager or Operations Coordinator.

How to Apply

Submit the following documents: Detailed CV, Cover Letter, Certified copies of ID and qualifications.

Email: Job Type: Temp to perm, Contract length: 24 months, Work Location: In person.