Vacantes en Pietermaritzburg, Sudáfrica

• To inspire people to live active lives
• To drive our purpose by providing exceptional experiences for our members
• To provide exceptional in-club experiences using available tools, digital resources, and platforms across digital, reception, floor, pool, studios, and leisure areas

• Deliver the digital strategy, including App and rewards program
• Support members on issues related to social media platforms
• Assist and train staff and members on new technology and platform rollouts
• Assist with GEX queries, timetables, online bookings, and cancellations
• Assist members with PT platforms
• Educate members and staff on how digital platforms work
• Act as a liaison between the business, members, and staff
• Engage members, attract, and retain through various company platforms
• Connect and engage with members daily
• Promote, assist, and communicate product launches to members and staff
• Drive engagement on social media platforms, grow member followings, and involve staff on Tribe
• Host events and ensure hosts are available when needed
• Act as a member retention agent
• Manage and track member experiences proactively
• Create and implement retention strategies to enhance member experiences
• Create member communities
• Offer alternatives to cancellations
• Track and manage queries and challenges promptly
• Improve service performance
• Conduct new staff inductions
• Train and develop staff and tenants on new launches and technology
• Provide service training for staff
• Track staff progress on Product Academy
• Manage club activities and engagement with a monthly activity calendar
• Ensure full compliance with Mtwana box and children safety systems and training
• Manage rostering to improve engagement and align with BCEA standards
• Ensure compliance with all H&S and brand standards

We can’t live without…

• Matric
• VASA app knowledge
• VASA Product Academy or equivalent qualification
• Proactive solution orientation
• Trainer certification in VASA

We'd like you to have...

• Adaptability to fast-paced, changing environments
• Curiosity and willingness to learn and grow
• A winning mentality and motivation to succeed
• A commitment to making a difference in people's lives
• A growth mindset
• Ability to work independently
• Trustworthiness and integrity
• A drive to create memorable moments for members
• Decision-making skills and ownership
• Action-oriented approach

We’d love you to have…

• Customer relationship experience
• Resourcefulness, energy, and structure
• Exceptional conflict resolution skills
• Adaptability and agility
• Ability to build positive relationships
• Leadership skills to inspire a team
• Wellness knowledge beyond the health club
• Quick and bold decision-making ability
• Collaborative mindset
• High interpersonal skills (EQ)