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Sales & Technical Support Manager
Job summary
A leading company in the packaging industry seeks a Sales & Technical Support Manager in Pietermaritzburg. The role involves managing sales and support teams, maintaining key customer relationships, and providing expert technical support. Candidates should have a National Diploma in Electrical or Mechanical Engineering and at least 5 years of experience in a related role. Strong communication and project management skills are essential. This is a dynamic position with travel opportunities.
Qualifications
- Minimum 5 years’ experience in sales or technical support within manufacturing/packaging.
- Experience in managing customer accounts and leading teams.
- Strong understanding of packaging machinery, materials, and processes.
Responsibilities
- Manage and lead the sales and technical support team to achieve performance targets.
- Provide expert-level technical support to clients.
- Maintain and grow relationships with key accounts.
- Assist in developing and executing strategic sales plans.
- Liaise with production and quality teams to meet customer needs.
- Deliver customer training and product demonstrations.
- Stay updated with industry trends and competitor activities.
Skills
Education
Job title : Sales & Technical Support Manager
Job Location : KwaZulu-Natal, Pietermaritzburg
Deadline : October 25, 2025
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- Are you a driven and technically skilled professional ready to take on a pivotal role in a dynamic manufacturing environment? An exciting opportunity has opened up for a Sales & Technical Support Manager to join a leading company in the packaging industry.
- In this role, you will oversee both sales initiatives and technical support functions, ensuring top-tier customer service, expert product knowledge, and strong commercial performance. You will be responsible for managing key customer accounts, leading a support team, and acting as the technical liaison between clients and internal departments.
- Manage and lead the sales and technical support team to achieve performance targets.
- Provide expert-level technical support to clients, resolving product and process-related issues.
- Maintain and grow strong relationships with key accounts and stakeholders.
- Assist in the development and execution of strategic sales plans.
- Liaise with production, R&D, and quality teams to ensure customer requirements are met.
- Deliver customer training and product demonstrations where required.
- Stay up to date with industry trends, product innovations, and competitor activities.
- Minimum of National Diploma in Electrical or Mechanical Engineering
- Minimum of 5 years’ experience in a sales and / or technical support role within the manufacturing or packaging industry.
- Proven experience in managing customer accounts and leading teams.
- Strong understanding of packaging machinery, materials, and production processes.
- Excellent communication, problem-solving, and project management skills.
- Willingness to travel to customer sites when necessary.
- Valid driver’s license.
Notes: Removed extraneous boilerplate and ensured content focuses on responsibilities and qualifications as provided.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.