Sales & Technical Support Manager

Hire Resolve; Pietermaritzburg; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading company in the packaging industry seeks a Sales & Technical Support Manager in Pietermaritzburg. The role involves managing sales and support teams, maintaining key customer relationships, and providing expert technical support. Candidates should have a National Diploma in Electrical or Mechanical Engineering and at least 5 years of experience in a related role. Strong communication and project management skills are essential. This is a dynamic position with travel opportunities.

Qualifications

• Minimum 5 years’ experience in sales or technical support within manufacturing/packaging.
• Experience in managing customer accounts and leading teams.
• Strong understanding of packaging machinery, materials, and processes.

Responsibilities

• Manage and lead the sales and technical support team to achieve performance targets.
• Provide expert-level technical support to clients.
• Maintain and grow relationships with key accounts.
• Assist in developing and executing strategic sales plans.
• Liaise with production and quality teams to meet customer needs.
• Deliver customer training and product demonstrations.
• Stay updated with industry trends and competitor activities.

Skills

Communication skills

Problem-solving

Project management

Education

National Diploma in Electrical or Mechanical Engineering

Job description

Job details

Job title : Sales & Technical Support Manager

Job Location : KwaZulu-Natal, Pietermaritzburg

Deadline : October 25, 2025

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Job Description

• Are you a driven and technically skilled professional ready to take on a pivotal role in a dynamic manufacturing environment? An exciting opportunity has opened up for a Sales & Technical Support Manager to join a leading company in the packaging industry.
• In this role, you will oversee both sales initiatives and technical support functions, ensuring top-tier customer service, expert product knowledge, and strong commercial performance. You will be responsible for managing key customer accounts, leading a support team, and acting as the technical liaison between clients and internal departments.

Key Responsibilities

• Manage and lead the sales and technical support team to achieve performance targets.
• Provide expert-level technical support to clients, resolving product and process-related issues.
• Maintain and grow strong relationships with key accounts and stakeholders.
• Assist in the development and execution of strategic sales plans.
• Liaise with production, R&D, and quality teams to ensure customer requirements are met.
• Deliver customer training and product demonstrations where required.
• Stay up to date with industry trends, product innovations, and competitor activities.

Minimum Requirements

• Minimum of National Diploma in Electrical or Mechanical Engineering
• Minimum of 5 years’ experience in a sales and / or technical support role within the manufacturing or packaging industry.
• Proven experience in managing customer accounts and leading teams.
• Strong understanding of packaging machinery, materials, and production processes.
• Excellent communication, problem-solving, and project management skills.
• Willingness to travel to customer sites when necessary.
• Valid driver’s license.

Notes: Removed extraneous boilerplate and ensured content focuses on responsibilities and qualifications as provided.