Workshop Service Manager: Lead Team & Customer Experience

Motorecuit; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A growing vehicle dealership is looking for a highly motivated Workshop Service Manager to lead a team and ensure operational excellence. This role focuses on customer satisfaction and profitability, requiring at least 6 years of service management experience. The ideal candidate will hold a Red Seal Technician Certification and possess strong leadership skills. The position offers a competitive salary plus performance-based incentives and benefits.

Benefits

Performance-based incentives

Additional benefits

Qualifications

• At least 6 years of service management experience.
• Solid understanding of customer satisfaction techniques.
• Ability to manage a workshop and maintain quality standards.

Responsibilities

• Lead a team of technicians to ensure operational excellence.
• Manage workshop activities and improve service delivery.
• Foster strong relationships with customers to enhance satisfaction.

Skills

Leadership

Customer satisfaction

Service management

Education

Red Seal Technician Certification

Job description

A growing vehicle dealership is looking for a highly motivated Workshop Service Manager to lead a team and ensure operational excellence. This role focuses on customer satisfaction and profitability, requiring at least 6 years of service management experience. The ideal candidate will hold a Red Seal Technician Certification and possess strong leadership skills. The position offers a competitive salary plus performance-based incentives and benefits.