WFM Integration Consultant

Boardroom Appointments; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A recruitment agency is seeking a WFM Integration Consultant to oversee the integration of WFM systems according to customer needs. Candidates should have extensive experience in system integration, solid knowledge of enterprise software applications, and excellent customer relationship skills. Responsibilities include designing processes, facilitating testing, and providing support. Tertiary qualifications in IT and experience in troubleshooting are essential. Willingness to travel is required.

Qualifications

• At least 5 - 10 years experience in system integration and networking.
• Experience gathering requirements and designing solutions.
• Ability to travel locally and internationally to customer sites.

Responsibilities

• Understand the WFM blueprint and configure the system according to requirements.
• Design new business and system processes.
• Create Technical and Functional design documents.

Skills

System integration and networking

PC application software (MS Office Suite)

Extensive experience with enterprise software applications

SQL Reporting

Cloud Technology (AWS, Azure, GCP)

Excellent customer relations skills

Troubleshooting skills

Education

Tertiary IT qualification (Certificate / Diploma / Degree)

Tools

Dell Boomi

Microsoft certifications

SQL

Oracle

Job description

About the job WFM Integration Consultant

• Matric
• At least 5 - 10 years experience in system integration and networking
• PC application software experience (MS Office Suite)
• Extensive experience implementing or supporting enterprise software applications and hardware used in web environments
• Preparing functional and technical solution design documents and Configuring and delivering the solution to the customer
• Experience with requirement gathering solution design and implementation
• Microsoft operating systems and SQL database systems experience

Advantageous Qualifications:

• Tertiary IT qualification (Certificate / Diploma / Degree)
• Dell Boomi (Certification)
• Microsoft certifications (Operational systems and database)

Advantageous Knowledge:

• Time and Labour management system experience
• Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)
• Experience in 3-tier web-based technology
• SQL Reporting and Integration
• Cloud Technology Experience (AWS, Azure, GCP)
• Database Administration and Development (SQL and Oracle)
• Business Intelligence reporting
• Knowledge of Cloud computing
  
• Understanding of Labour Management systems
• SQL Reporting services
• Visual Studio
• Oracle
• Workforce Dimensions
• Dell Boomi
• Knowledge of Mobile technology
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize / multi-tasks to achieve training vision
• SQL
• Troubleshooting skills and incident management

Other requirements

• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and drivers license

Responsibilities:

• Understand the WFM blueprint and configure the system and its integration according to the customers requirements
• Design new business and system processes
• Define and guide customers on business processes and policies
• Create Technical and Functional design documents
• Facilitate the population of the blueprint
• Consult with and advise customers on best practice, industry standards and legislation compliance
• Solution craft complex requirements
• Engage with IT regarding any security related requirements
• Integrate WFM systems with customers systems:
• Liaise directly with customers 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
• Facilitate integration testing
• Conduct Training for WFM customers and Internal requirements
• Conduct end user training with clients superusers
• Assist Project Management department with Project approach and planning
• Participate and contribute to project post-mortem meetings
• Work alongside Project Manager to ensure successful project closure and hand over
• Provide end to end system support to clients (on-site and remote)
• Attend to assigned service calls promptly for optimum resolution
• Use the UKG global support system to log and resolve complex product issues
• Provide Help Desk support
• Provide root cause analysis upon customers request
• Constantly and proactively Learn about and understand the entire UKG integration product line
• Use the UKG On-line library as a source of technical information
• Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world
• Stay abreast of changes that occur in UKG day-to-day business
• Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel