VP, Global Claims & Customer Experience

Believe Resourcing; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading operational solutions provider is seeking a Vice President to manage claims efficiently while maintaining high service standards. The ideal candidate must have proficiency in English and experience in international voice processes. Strong communication, multitasking abilities, and a customer service focus are essential. This role offers an opportunity to build a career within a dynamic environment, handling high transaction volumes and delivering exceptional customer experience.

Benefits

Dynamic, fast-paced environment

Supportive team atmosphere

Opportunities for career growth

Qualifications

• Previous international voice process experience is required.
• Ability to make timely decisions and escalate issues when necessary.
• Demonstrated commitment to achieving objectives.

Responsibilities

• Manage claims lifecycle and ensure accuracy of reserves and payments.
• Achieve assigned performance targets in accordance with SLAs.
• Maintain high transaction quality standards.

Skills

Proficiency in English

Strong verbal communication skills

Strong customer service focus

Excellent listening skills

Multitasking abilities

Tools

MS Office

Job description

A leading operational solutions provider is seeking a Vice President to manage claims efficiently while maintaining high service standards. The ideal candidate must have proficiency in English and experience in international voice processes. Strong communication, multitasking abilities, and a customer service focus are essential. This role offers an opportunity to build a career within a dynamic environment, handling high transaction volumes and delivering exceptional customer experience.