Voice & Contact Centre Delivery Lead – Banking Transformation

Myn; Johannesburg; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A leading AI-driven marketplace is seeking a Technical Delivery Lead to oversee Voice Technical Change projects in Johannesburg. You will be responsible for leading complex transformation initiatives, collaborating with stakeholders to define project scopes, and managing governance and risks throughout delivery. The ideal candidate has a degree in Computer Science or Engineering, 5+ years in project management, and experience in banking environments. This role promises to shape the future of digital communication within banking.

Qualifications

• 5+ years managing infrastructure or technical change projects.
• 2+ years experience in a Banking or Financial Institution.
• Hands-on exposure to Voice and Contact Centre technologies.

Responsibilities

• Lead Voice and Contact Centre projects, including infrastructure upgrades.
• Partner with business and IT teams to define scope and timelines.
• Manage governance and stakeholder expectations across delivery stages.

Skills

Project Management

Agile Methodologies

Voice Technologies

Stakeholder Management

Education

Degree in Computer Science, Engineering, or related field (NQF Level 6+)

Tools

Avaya

Cisco

Genesys

Job description

A leading AI-driven marketplace is seeking a Technical Delivery Lead to oversee Voice Technical Change projects in Johannesburg. You will be responsible for leading complex transformation initiatives, collaborating with stakeholders to define project scopes, and managing governance and risks throughout delivery. The ideal candidate has a degree in Computer Science or Engineering, 5+ years in project management, and experience in banking environments. This role promises to shape the future of digital communication within banking.