Virtual Receptionist & Legal Assistant

Assist World; South Africa; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A remote services company is seeking a full-time Receptionist to handle phone-based intake and administrative tasks. Responsibilities include answering calls, managing schedules, and assisting with legal documentation. The ideal candidate will possess strong customer service skills, a professional demeanor, and the ability to work in Central Time. Compensation ranges from $800 to $1,100 a month with various bonuses and a fully remote work setup.

Benefits

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

Qualifications

• Ability to manage and maintain the attorney’s calendar.
• Experience handling intake and high-volume calls is a plus.
• Reliable internet connection with a quiet workspace.

Responsibilities

• Answer inbound calls as the first point of contact.
• Conduct initial client intake and capture key details.
• Assist with document management and legal support tasks.

Skills

Strong phone presence and customer service skills

Professional communication style

Ability to work in Central Time (CT)

Tools

Clio

Google Voice

Google Workspace

Job description

Role Overview

The primary focus of this role is phone-based reception and intake, with additional support for scheduling and legal administrative tasks. You will be responsible for providing a warm, professional first impression to callers, capturing accurate information, and ensuring the attorney’s calendar and documents are well-organized.

Key Responsibilities

• Reception & Intake (Primary Focus)
• Answer inbound calls via a firm-provided number (e.g., Google Voice), acting as the first point of contact for potential and existing clients.
• Conduct initial client intake, capturing key details and summarizing matters clearly.
• Assess urgency and route/flag priority calls appropriately.
• Maintain a professional, friendly, and empathetic tone at all times.
• Scheduling & Coordination
• Manage and maintain the attorney’s calendar in Central Time.
• Schedule consultations and follow-up calls according to firm guidelines.
• Send confirmations or reminders where required.
• Legal Administrative Support
• Assist with document management, including saving, naming, and organizing client documents in the firm’s system.
• Enter and update client information and matter details in the firm’s CRM/practice management platform.
• Support basic legal assistant tasks as assigned (non-substantive, administrative support).

Tools & Systems

• Experience with (or ability to learn quickly):
• Clio (legal case management software) – strong nice-to-have
• Google Voice or similar VoIP tools for call handling
• Google Workspace (Gmail, Calendar, Drive, Docs) or Microsoft Office equivalents
• Basic use of online forms, spreadsheets, and shared drives

Must-Haves

• Ability to work in Central Time (CT)
• Strong phone presence and customer service/reception skills
• Professional, friendly communication style
• Reliable internet and a quiet, distraction-free workspace

Nice-to-Haves

• Experience using Clio
• Previous law firm / legal assistant / legal receptionist experience
• Experience handling intake, triage, or high-volume calls

$800 - $1,100 a month

Hours: Full-Time (40 hrs/week)

Time Zone: Must be able to work Central Time (CT) and cover business hours

Why Join Assist World?

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• $300 tenure bonus every 6 months
• $500 entry monthly raffle
• NO TRACKER. NO PROBLEM