Virtual Assistant – Client Operations & Admin Support

Assist World; Remote; ZAR 50 000 - 200 000; Part time

Job summary

A remote service provider is seeking a reliable Virtual Assistant to support administrative and client operations. The role offers flexibility with approximately 20 hours a week, focusing on client communication, billing, and operational support. Ideal candidates have excellent written English and organizational skills, with opportunities for growth as the business scales. The compensation ranges from $500 to $700 monthly, along with various bonuses and benefits, including a fully remote work environment.

Benefits

100% remote

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

Qualifications

• Excellent written English and professional communication skills.
• Strong attention to detail and organizational skills.
• Comfortable handling repetitive administrative tasks.

Responsibilities

• Serve as primary point of contact for client inquiries.
• Prepare and send invoices to clients.
• Assist with organizing workflows and improving operational efficiency.
• Help draft marketing emails based on ideas.
• Track incoming payments and follow up on outstanding balances.

Skills

Excellent written English

Strong attention to detail

Organizational skills

Client communication

Proactive work style

Job description

Role Overview

We are seeking a reliable, detail-oriented Virtual Assistant to support the day‑to‑day administrative and client operations of a growing service‑based business. This role is ideal for someone who thrives in structured tasks, enjoys client communication, and can help streamline processes so the business owner can focus on growth and strategy. The role will begin part‑time and may expand as the business scales.

Core Responsibilities

Client Communication & Support

• Serve as the primary point of contact for client inquiries via email and messaging platforms
• Respond to new client inquiries in a timely, professional, and friendly manner
• Handle client questions related to payments, invoices, and service coordination
• Communicate with service providers (e.g., sitters/tutors) regarding payment‑related questions or issues

Billing & Payments

• Prepare and send invoices to clients
• Track incoming payments and follow up on outstanding balances
• Ensure payment records are accurate and up to date
• Coordinate outgoing payments to service providers as needed

Administrative & Operational Support

• Draft and prepare emails for clients and families based on provided guidance
• Assist with organizing workflows and improving operational efficiency
• Support general administrative tasks to reduce the owner’s daily workload

Marketing & Email Support (Light)

• Assist with marketing‑related tasks such as:
• Drafting marketing emails based on provided ideas
• Creating simple email sequences
• Formatting and organizing outreach communications
• Execute tasks efficiently while the business owner provides strategic direction

Tools & Systems

• Email (primary communication channel)
• Messaging platforms (e.g., Slack or similar)
• Invoicing and basic payment tracking tools
• No specific software experience required — training will be provided

Must‑Have Qualifications

• Excellent written English and professional communication skills
• Strong attention to detail and organizational skills
• Comfortable handling repetitive administrative tasks accurately
• Ability to manage client‑facing communication with professionalism and empathy
• Reliable, responsive, and proactive work style

Nice‑to‑Have

• Prior experience supporting small businesses or service‑based operations
• Experience with invoicing, billing, or client coordination
• Interest in marketing or email outreach support

Work Schedule

• Approximately 20 hours per week
• EST working hours preferred
• All work conducted via email and messaging (no phone calls required initially)

Compensation

$500 - $700 a month

Growth Opportunity

This role is designed to start part‑time, with the opportunity to expand responsibilities and hours as the business grows and operational needs increase.

Benefits

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• $300 tenure bonus every 6 months
• $500 entry monthly raffle