Virtual Assistant

Msuez Services; Sandton; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A global financial services company is seeking a Virtual Assistant for its Debt Collection Department. This remote role invites motivated professionals to support UK operations by managing debt collection activities. Responsibilities include following up on accounts, negotiating payments, and maintaining records. Ideal candidates will have strong communication skills, attention to detail, and familiarity with debt collection processes. Join us to gain valuable experience in a supportive team environment.

Benefits

Flexibility to work remotely

Supportive team environment

Valuable experience in debt collection operations

Qualifications

• Experience in debt collection processes or customer service.
• Ability to work independently and manage tasks remotely.
• Reliable internet connection and suitable remote working setup.

Responsibilities

• Follow up on assigned accounts to collect outstanding debts.
• Make outbound calls and send reminders via email or letters to debtors.
• Negotiate payment arrangements and escalate accounts where necessary.
• Respond to debtor inquiries and disputes with professionalism.
• Maintain accurate and up-to-date records of all debtor interactions.
• Prepare reports on collections performance and account status.
• Ensure compliance with UK regulations and company policies.

Skills

Strong communication skills

Negotiation skills

Attention to detail

Organizational ability

Job description

Overview

Are you looking to build your career as a Virtual Assistant in the financial services sector? Msuez is seeking motivated and detail-oriented professionals to join our Debt Collection Department, supporting UK-based operations. This is a remote position, open to applicants globally whether you are in Africa or anywhere else in the world.

Position Details

• Role: Virtual Assistant Debt Collection
• Employment Type: Full-time, Remote
• Working Hours: 40 hours per week, aligned with UK business hours (daytime UK / possible night shifts in other regions)
• Salary Range: £13.00 – £20.00 per hour (depending on experience and qualifications)

Key Responsibilities

• Follow up on assigned accounts to collect outstanding debts.
• Make outbound calls and send reminders via email or letters to debtors.
• Negotiate payment arrangements and escalate accounts where necessary.
• Respond to debtor inquiries and disputes with professionalism.
• Maintain accurate and up-to-date records of all debtor interactions.
• Prepare reports on collections performance and account status.
• Ensure compliance with UK regulations, company policies, and data protection laws.

What We're Looking For

• Strong communication and negotiation skills.
• Attention to detail and excellent organizational ability.
• Ability to work independently and manage tasks remotely.
• Familiarity with debt collection processes or customer service experience is a plus.
• Reliable internet connection and suitable remote working setup.

Why Join Us?

• Flexibility to work remotely from anywhere in the world.
• Be part of a supportive, global team environment.
• Gain valuable experience in UK debt collection operations.